why do exchange e-mails sometimes stop pushing to the phone??

[msoprano13]

I dont understand why this happens. my phone is not rooted and i hardly have any third party apps on it yet.

i find that sometimes the e-mails stop pushing. i also find that when i manaully sync it the spot in the e-mail app that shows the time of last sync does not agree to the actual time.

any ideas?

Thanks

 

[syphex]

I have read this a couple of times but have never experienced it. I sync two exchange servers, one with the stock email app and the other with touch down. It might be your exchange server loses connection (internet related, someone downloading a large attachment, so on) and so your phone loses sync and doesn't reactivate it until your phone requests info (you pressing the sync button manually) or the server pushes out another request. Do you happen to know what hardware your exchange server is using?

 

[cpolism]

I am having a problem with my exchange pushing as well. When I open the mail app it syncs up manually...but i've been testing it for two days now and I've had no luck. Deleted it off the phone, reloaded, still doesn't work. All my settings are the way they should be. I have no idea what to do. The company recently approved the use of 2.2 devices and iphones. Prior to this it was only blackberry's. Has anyone found a solution to this problem? It's driving me crazy when i'm out on the road and I don't get the important emails as they come. Thanks for the help

 

[vr6glidriver]

I dont understand why this happens. my phone is not rooted and i hardly have any third party apps on it yet.

i find that sometimes the e-mails stop pushing. i also find that when i manaully sync it the spot in the e-mail app that shows the time of last sync does not agree to the actual time.

any ideas?

Thanks

No ideas, but mine has done the same thing a few times. Opening the mail app and pressing Menu > Refresh will cause all of my new email to dump in, but it doesn't automatically notify me.

I've found that if I power cycle my phone once a day it seems to alleviate the issue, I'm assuming it's timing out somewhere or some Android service is failing.

 

[cpolism]

No ideas, but mine has done the same thing a few times. Opening the mail app and pressing Menu > Refresh will cause all of my new email to dump in, but it doesn't automatically notify me.

I've found that if I power cycle my phone once a day it seems to alleviate the issue, I'm assuming it's timing out somewhere or some Android service is failing.

just had the IT guy at work check mine out and we still couldn't figure it out. He has a Nexus One too and hasn't had any problems. I'm going on 2 days now without exchange mail being pushed to my phone. Just having to do it manually. Hopefully someone out there posts a fix.

 

[Kevin OQuinn]

I thought i read that 2.2 has an issue with exchange. I'm not sure though. Search the forums and see what you find.

 

[J_Bone]

I had this happen to my Yahoo account. It is my secondary account and I don't purposefully check it often. When I did, I noticed that there was mail in there that was a week old. I try to reboot my phone daily or at least every other so I am sure it was rebooted a few times during that week.

What fixed it for me was: Menu>Settings>Applications>Manage Applications....Clear Data....uninstall and reinstall. Hasn't happened since.

 

[wadester]

Today, I saw someone post a link to web site in another forum. This is the main paragraph that I found interesting:

"To make ActiveSync (the service that connects the device to Hosted Exchange) happy, it needed to be the first account set up on the phone. The VERY FIRST. Which means, if you just took the phone out of the box, you would cancel the Google account setup prompt you get when activating the device, set up Exchange, and then go back and set up Google and all of your other accounts."

This kind of makes some sense and could resolve some of the problems. I haven't don't this because I've only had minor, temporary issues with my Exchange 2007 server and my phone.

 

[cpolism]

just figured out something pretty interesting. I changed the frequency from "as items arrive" to "every 5 minutes" and what do you know, it works now. So the main problem is with the push system. The emails aren't getting pushed to me as items arrive.

Big question here, how much will it crush my battery if I do "every 5 minutes" rather than "as items arrive"?

 

[npark]

Today, I saw someone post a link to web site in another forum. This is the main paragraph that I found interesting:

"To make ActiveSync (the service that connects the device to Hosted Exchange) happy, it needed to be the first account set up on the phone. The VERY FIRST. Which means, if you just took the phone out of the box, you would cancel the Google account setup prompt you get when activating the device, set up Exchange, and then go back and set up Google and all of your other accounts."

This kind of makes some sense and could resolve some of the problems. I haven't don't this because I've only had minor, temporary issues with my Exchange 2007 server and my phone.

That sounds like BS to me.

 

[msoprano13]

My other complaint would be that you can't click on links in exchange. I have my Hotmail synced and you can click on links there. Amazes me how this capability is not turned on

Any ideas on this?