Why do I have a screen timeout during calls?

[kaylcgirl]

Screen timeout issue during call

I have a Samsung Galaxy S5 and when ever I make a call my screen doesn't automatically timeout when I put it up next to my face. It used to do it before and now it doesn't work. I looked at the settings in the phone and there is nothing I can find to fix this! Help!

 

[B. Diddy]

Re: Screen timeout issue during call

Welcome to Android Central! Go to Settings>Device>Call Settings​. Is there an option for Turn Off Screen During Calls?

 

[kaylcgirl]

Re: Screen timeout issue during call

I don't see any. I've also done the search in the settings and couldn't find anything for the timeout during calls.

 

[B. Diddy]

Re: Screen timeout issue during call

Does it persist after a reboot? If so, then try booting into Recovery and wiping the cache partition, which can help with various issues: http://support.t-mobile.com/docs/DOC-10404

 

[Rukbat]

Re: Screen timeout issue during call

It could also be a bad proximity detector.