Why does Google Play keep stopping?

[AC Question]

I have been unable to connect to websites or Facebook on my Motorola Xoom although I was able to receive email.

I did a factory reset and emails, websites and Facebook load fine in Browser. However, I cannot add any apps because I get the continual message "unfortunately Google Play has stopped".

Nothing I do will get the Play Store to load so I can't add any apps. I can't add the apps from my laptop either as the reset removed my device from my account.

 

[B. Diddy]

Welcome to Android Central! Go to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Now try again.

 

[Boppy21]

Hi B.Diddy. There is no cache or data to clear and these are greyed out. Forcing stop and restarting didn't help either.

 

[Boppy21]

Hi again, I found an apk of an updated version of Google Play so I'm all sorted now, thanks.