Why does HTC M8 connect to a bt hub 5, but not to a bt hub 3 ?

A

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The device (htc m8) is Canadian origin, being used in the UK.
 

Golfdriver97

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Re: Why does htc m8 connect to a bt hub 5, but not to a bt hub 3 ?

Welcome to the forums. I'm seeing different results for a BT hub 3 or 5. Are they wireless routers?
 

Wada Kada

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Yes, they are wireless routers. What do you think? I completely updated the device and still no sight of BTHub 3, never mind connection.
 

Golfdriver97

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Off hand, I'm not sure. I don't think it's anything like the difference between 2.4 and 5 GHz, as I recall the M8 can go on both.
 

ItsMikeE

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I am using a BT Home Hub 3 with no issues - so it is not as simple as the model of the hub
Maybe wireless settings? or access control?