Why does my galaxy s7 get so hot

[AC Question]

My galaxy s7 gets hot while doing simple things one time it got burning hot while watching a YouTube and it will get game playing hot while just surfing the Internet and one night I had it charging on my bed kind of under my pillow and I woke up it was so hot the message was up and then these red squares kept popping up i restarted it afterwards but it didn't happend any more I can't tell if this was because it wasn't getting enough air because of it being under the pillow... fast charging wasn't on and it gets really hot while on snap chat.... I've had it for a couple of months and it started doing this less than a month ago

 

[belodion]

That may need repairer attention.

 

[Datdankmememaster]

They ran all diagnostics at the att store the battery was OK and stuff but when they did the diagnostics while on the phone with att they said that something with the system services running unusually high so she initiated a warranty exchange... The phone has no water damage or physical damage... I'm just worried that if I send it in they won't be able to replicate or see anything wrong with it because I think there is maybe...

 

[belodion]

Welcome as a new member.

Overheating can be caused by various things and from your description of your own phone it sounds like something is definitely wrong. You can hardly go on using it like that.
I'll request the Moderators to move this thread to the S7 forum, where other users may have had similar experiences.

 

[Javier P]

Mod note. Moved to the S7 forum.

 

[Datdankmememaster]

Do you think they will see it as fit for a warranty exchange?

 

[anon(749368)]

I've exchanged phones for less than what u describe...

 

[Datdankmememaster]

Ok good lol Ive been worried because the phone is doing as i described but all the "if the phone is not eligible well send it back to you and you keep the new one and well charge you 650 for the new one" is freaking me out... but im sure it will be fine because the tech support wouldnt of started a exchange if it wasnt fit. thanks ive been stressing so bad about this.

 

[Gayle Lynn]

Reports of cables and charges as culprits. A protective shell that interferes with cooling of course.

I turned off fast charging to be safe. The first 4-5 days after buying, constant use customizing, it got extremely hot (place against arm) that scared me. Then it stopped working, screen went black.

I now keep a backup phone.

 

[carlos12001]

My galaxy s7 gets hot while doing simple things one time it got burning hot while watching a YouTube and it will get game playing hot while just surfing the Internet and one night I had it charging on my bed kind of under my pillow and I woke up it was so hot the message was up and then these red squares kept popping up i restarted it afterwards but it didn't happend any more I can't tell if this was because it wasn't getting enough air because of it being under the pillow... fast charging wasn't on and it gets really hot while on snap chat.... I've had it for a couple of months and it started doing this less than a month ago

See what's using the battery, or if you're using an SD card, take it out and see if it stops. Media server might be running wild.

 

[monicakm]

Mine has been unusually warm since the last update (last week).