Battery life at 99% at 11am. Two hours later, it's below 33%. This has been happening steadily for over a week now. All options tried, no third party apps. Regular phone use. Contacted Google, who will not replace phone or pay for new battery. They direct me first to try phone in "Safe Mode". Battery still drains steadily. They also directed me to their preferred repair store "UBreakIFix". But why, with one year left to pay on this $660 phone, am I expected to finance replacement of what is clearly a defective battery? The bad public relations resulting from this type of response from Google will cost them a lot more than the fix on my battery. If this is their best effort, I'm back to Samsung. Not good, Google.
- Mar 9, 2012
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Welcome to Android Central! When you say "regular phone use," does this mean that you would regularly start charging when the battery reached 30-40%? Or did you habitually let it drain close to zero? The latter will shorten your battery life significantly, so if that's the case, it's not that surprising.
Even if you were taking good care of your battery, the unfortunate reality is that some batteries will still fail earlier than others. The phone, like most others in the US, has a 1 year warranty, so if the warranty is up, then Google has no obligation to replace the phone or pay for any repairs (just as with any other major item, like a TV, or fridge, or car). This is why a separate insurance plan is often worth considering.
Look at it another way -- suppose you own a car, but are still making payments when the warranty expires. Would you expect the manufacturer to extend the warranty because you're still making payments?
Even if you were taking good care of your battery, the unfortunate reality is that some batteries will still fail earlier than others. The phone, like most others in the US, has a 1 year warranty, so if the warranty is up, then Google has no obligation to replace the phone or pay for any repairs (just as with any other major item, like a TV, or fridge, or car). This is why a separate insurance plan is often worth considering.
Look at it another way -- suppose you own a car, but are still making payments when the warranty expires. Would you expect the manufacturer to extend the warranty because you're still making payments?
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What is your claim that it is clearly defective based on? How was it not defective two weeks ago?
- Apr 23, 2011
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Samsung phones also have a one year warranty so you would have the same issue financing a Samsung phone for two years. There are some phones with two year warranty like the Google Pixel 2 and certain LG phones. If a two year warranty is important to you then you should find a phone with one, or opt for an extended warranty.
With regards to your problem though, if it is the Verizon model and you know someone you trust with Verizon extended warranty then you can sell them the phone for a penny, have them activate it on their line and get it replaced under extended warranty, then they can sell you the replacement phone for a penny.
With that said, if you create a pr nightmare for them then they might fix it free, even though they are under no legal requirement to do so since you are out of warranty.
With regards to your problem though, if it is the Verizon model and you know someone you trust with Verizon extended warranty then you can sell them the phone for a penny, have them activate it on their line and get it replaced under extended warranty, then they can sell you the replacement phone for a penny.
With that said, if you create a pr nightmare for them then they might fix it free, even though they are under no legal requirement to do so since you are out of warranty.
I'm not saying that your problem is the same as mine but keep my experience as a reference and to be more observant in how you charge, and what is being used to charge.
While using my phone to navigate and do other functions while driving to a location, and charging, the phone got hot once.
After this point my phones battery would drain faster through the day and wouldn't last as long.
My car charger was a reputable brand, Anker, but the charging technology was IQ, their own, and not PD, the technology used by our OEM AC charger.
The heat definitely created the damage.
I can only highly suspect the charger didn't manage the charge rate with the phone naturally heating up as well, attached to my front windshield.
https://www.amazon.com/gp/aw/d/B018...ag=hawk-future-20&ascsubtag=UUacUvbUpU6222830
Future new charger, Nekteck
https://www.nekteck.com/product/nek...r-with-pd-45w-usb-a-12w-built-in-usb-c-cable/
While using my phone to navigate and do other functions while driving to a location, and charging, the phone got hot once.
After this point my phones battery would drain faster through the day and wouldn't last as long.
My car charger was a reputable brand, Anker, but the charging technology was IQ, their own, and not PD, the technology used by our OEM AC charger.
The heat definitely created the damage.
I can only highly suspect the charger didn't manage the charge rate with the phone naturally heating up as well, attached to my front windshield.
https://www.amazon.com/gp/aw/d/B018...ag=hawk-future-20&ascsubtag=UUacUvbUpU6222830
Future new charger, Nekteck
https://www.nekteck.com/product/nek...r-with-pd-45w-usb-a-12w-built-in-usb-c-cable/
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