Why does my phone freeze and crash when I play a video?

[AC Question]

why my phone freezes and crashes when I play video?

My phone is freezing and crashin when I play youtube and any video on samsung s6 edge. Please share you experience?

 

[B. Diddy]

Re: why my phone freezes and crashes when I play video?

Welcome to Android Central! Is it the YouTube app, or also the YouTube mobile site on the browser? Is it only streaming video that crashes, or also locally saved video files that you play with a video player app?

Try wiping the cache partition, as a general troubleshooting step: https://support.t-mobile.com/docs/DOC-21095