Why does my phone shut down when I try to play music on my headphones?

  • Thread starter Android Central Question
  • Start date
A

Android Central Question

My phone (Huawei P8 Lite) shuts down every time I try to play music on my plugged in headphones... I already cleaned my headphone jack and also plugged in other headphones - nothing changed.... Pleaseeee help
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
166,187
5,635
113
Visit site
Welcome to Android Central! Does the act of inserting the headphone plug cause the phone to shut down, or is it only when you start playing music? Does this happen in Safe Mode as well? How to turn on safe mode on Huawei P8lite. If it does happen in Safe Mode, I'd suspect some hardware problem with the headphone jack.
 

Artiiii

Member
Feb 10, 2019
5
0
0
Visit site
Welcome to Android Central! Does the act of inserting the headphone plug cause the phone to shut down, or is it only when you start playing music? Does this happen in Safe Mode as well? How to turn on safe mode on Huawei P8lite. If it does happen in Safe Mode, I'd suspect some hardware problem with the headphone jack.

It only happens when I try to play music on the headphones. Nothing happens when I plug them in and I put it in safe mode and still nothing changed. Is there something I can do to solve the hardware problem?
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
166,187
5,635
113
Visit site
It's an odd issue. For something like this, you'd probably have to bring it to a repair shop. Just to be clear -- you're saying the phone completely powers off, right? Or is it just that the screen is going to sleep?
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
166,187
5,635
113
Visit site
I doubt it. I'm no electrical engineer, but perhaps something wrong with the headphone jack is causing a short as soon as it's engaged. I'd take it to a repair shop.
 

Trending Posts

Forum statistics

Threads
945,978
Messages
6,928,136
Members
3,160,034
Latest member
garyacer