why does the screen time out the second I pick up

Eugd

Active member
May 1, 2010
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the only annoying thing about the maxx is that the phone screen times out the second I pick up the phone when a call comes in, I have to press the power/screen on button several times before I can put it into speaker mode. I had the thunderbolt and the phone stayed on a few seconds to allow for the user to put the speaker on during a call instead of this ridiculous method, it is horrible when in the car and the phone is not on a Bluetooth.
 
Make sure your hand isn't covering the proximity sensor, which is at the top left of the phone.

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Have you tried a soft reboot?

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Also, if you have a screen protector, it might interfere. And make sure the glass over the sensor is clean.

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Does the protector cover the sensor? If so, take it off and see how it works.

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