Why does WiFi not work on my phone but works on all other devices?

[Android Central Question]

I have the T Mobile Revvl Incipio (the one with the annoying rear flashlight on the right side of the camera). I got it in the summer of last year so it's still relatively new. The problem that I've been having is that it does not function while connected to WiFi. I've tried connecting it to other WiFi networks and rebooting my router but I get the same response each time "connected, no internet." I've had this problem for a while (since last year) on my phone but was never bothered about it until I realized how much data I was using and how the bill has become 3x how much it should be.

All of my other devices work fine with the WiFi at my house and the WiFi from other places. It's ONLY my phone that doesn't want to corporate. This has become such an annoying problem because I always have to use my data to do anything and everything on my phone.

I tried calling T Mobile about it but they were no help. I'm considering getting a new phone but I want to know if there's anything I can do to salvage my phone because it would really be a pain to go through all the processes again.

Thanks for hearing me out! Hopefully, I'll get a response soon!

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you
https://forums.androidcentral.com/showthread.php?t=409154

 

[Laura Knotek]

Welcome to Android Central.

Have you tried the troubleshooting steps found here? https://support.t-mobile.com/docs/DOC-3255

 

[B. Diddy]

Welcome to Android Central! Also see this guide: http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html

 

[sugaxsundae]

I created an account but it didn't link my question...

thanks for replying! I tried all the regular troubleshooting techniques (resetting phone, resetting router/modem, forgetting and reconnecting wifi) nothing is working! I might have to get a new phone or something...

 

[B. Diddy]

Try also in Safe Mode: https://support.t-mobile.com/docs/DOC-35917. If that doesn't help, then it's possible the wi-fi antenna or radio is faulty. Since you got it last summer, it's presumably out of warranty, so you'd have to either bring it to a repair shop or, as you mentioned, look into getting a new phone.