Why doesn't 4G work on my Moto X (2013) of Verizon?

[franpancho12]

4G Doesn´t work on my Moto X (2013) of Verizon

Hello everyone, I am from Argentina and I am 16 years old, so sorry if you dont understand me I dont have a good english yet. I bought this cellphone In january at a best buy. It has been working fantastic!! In my city until one month ago we havent had 4G. In may i went to Buenos Aires and there I could use 4G.
But when i have noticed that nowdays we have 4G in my city i started to ask myself why my phone doesn´t catch 4G, uses 2G or 3G but never 4G, so I waited. Last weekend i went again to buenos aires and it didnt catch 4G !!. So I started to think that it could be the SIM , so I tried put my SIM in a iphone and 4G has work. I dont know why is not working when 2 months ago did it. I upgraded to 212.166.3 a month ago, maybe that could be the problem but i dont know why. I also did a factory reset but it didnt work. The problem isn´t of my cellphone company because the 4G with my SIM works on others phones.

Here 4G works on Band 4 =1700

Again sorry for my english. It would be awesome if someone help me!. Thanks

 

[TBolt]

Re: 4G Doesn´t work on my Moto X (2013) of Verizon

Is your carrier willing to let you try a new SIM card?

Sent from my XT1096 using Tapatalk

 

[franpancho12]

Re: 4G Doesn´t work on my Moto X (2013) of Verizon

Maybe. But I have Just tryed to put the SIM in another phone and it catchs 4G, and also I puted another SIM into my phone but it doesnt work.

 

[franpancho12]

Re: 4G Doesn´t work on my Moto X (2013) of Verizon

Is your carrier willing to let you try a new SIM card?

Sent from my XT1096 using Tapatalk

Maybe. But I have Just tryed to put the SIM in another phone and it catchs 4G, and also I puted another SIM into my phone but it doesnt work.

 

[TBolt]

Re: 4G Doesn´t work on my Moto X (2013) of Verizon

Beats me. I'd ask the carrier. Here in the U.S., I would also make sure nothing weird is set at Settings > more > cellular networks > preferred network type.


Sent from my iPad using Tapatalk

 

[franpancho12]

Beats me. I'd ask the carrier. Here in the U.S., I would also make sure nothing weird is set at Settings > more > cellular networks > preferred network type.


Sent from my iPad using Tapatalk

I asked in the company, but they have done all they can. The problem is un the cellphone Im sure

 

[TBolt]

I asked in the company, but they have done all they can. The problem is un the cellphone Im sure

Sorry to hear that. They won't replace the phone, huh? Not very good customer service.

Sent from my XT1096 using Tapatalk

 

[franpancho12]

Sorry to hear that. They won't replace the phone, huh? Not very good customer service.

Sent from my XT1096 using Tapatalk

No, but they dont have to because i didnt buy the cellphone to my company of argentina, i bought it Im USA.