Why dosn't my phone go to the home screen when I turn it on?

[AC Question]

my phone won't go to the home screen when I turn it on

My galaxy s6 active won't go to the home screen when I turn it on. It freezes at the at&t world screen. I have tried a soft reset and it still won't go to the home screen.

 

[B. Diddy]

Re: my phone won't go to the home screen when I turn it on

Welcome to Android Central! Try booting into Recovery and wipe the cache partition: https://support.t-mobile.com/docs/DOC-21095