Why have i list certain features?

[AC Question]

I have a moto x pure it had cool features. Nothing major but I was charging it on my laptop and noticed it restarted. When it did it was freezing up and erased my contacts I can no longer tap the square on the bottom right to open previous unclosed apps. My home button doesn't work I can flick my phone to turn on the camera and the clincher I can no long receive calls... Has anyone gone through this or can help me? I have a ticket out but seems like they didn't know what was going on with it

 

[Javier P]

Welcome to the forums! Have you already tried wiping the cache partition via recovery mode?