Why have my photos gone after an update on my Galaxy 5S?

[AC Question]

photos gone after an update on Galaxy 5S

After the update all my photos disappeared. Checked in the galley section and Facebook but they are not there. Any idea where they could have been moved to.

 

[AV2RY]

Re: photos gone after an update on Galaxy 5S

I've looked up for solution with similar problem but the pictures disappeared without any update in our case

This problem apparently known to Samsung users. Here's what I found. If pictures are gone from SD card follow this

Connect your phone to PC. Open My computer and find out the assigned letter for your SD card (inside the phone). Now open Command window (Start search "command") and write down this

chkdsk /X /F (disk letter):

Dont forget the spaces between and two dots at the end of command.. Press Enter and wait

Good luck