Why is my battery too cold to charge

[Android Central Question]

Hi there all,

I'm looking for some advice on what to do, recently my phone has been saying that my phone cannot charge because the phone temperature is too low to charge and will resume charging when it returns to normal.

Now I've contacted Samsung about this however due to the glass on the back of my phone having a tiny crack on it for over 2 months (this hadn't affected the performance of the phone) it isn't covered by the warranty and they want to charge me a lot of money to get the phone fixed or replaced.

I was wondering if anyone has had some luck on identifying the problem - my phone is the note 10+

 

[mustang7757]

What temperature you keeping the phone in ? I'll leave a link to register so you can communicate here , as a guest account you can't.https://forums.androidcentral.com/showthread.php?t=409154

 

[Damian Holte-Smith]

So it happened at the beginning of the month when I was sat in bed on my phone trying to charge it and I have kept it at room temp since its happened.

 

[mustang7757]

So it happened at the beginning of the month when I was sat in bed on my phone trying to charge it and I have kept it at room temp since its happened.

Hi , welcome!
How often does this happen?
Is it only when trying to plug in to charge?

 

[me just saying]

Hi there all,

I'm looking for some advise on what to do, recently my phone has been saying that my phone cannot charge because the phone temperature is too low to charge and will resume charging when it returns to normal.

Now I've contacted samsung about this however due to the glass on the back of my phone having a tiny crack on it for over 2 months ( this hadn't affected the performance of the phone) it isn't covered by the warranty and want to charge me a lot of money to get the phone fixed or replaced.

I was wondering if anyone has had some luck on identifying the problem my phone is the note 10+

just because a crack does not immediately affect the performance does not mean it won't. It is no longer dust or water proof. also depending what caused the crack, like if it was dropped, does not mean something was not damaged. again, not everything fails immediately, I think you will end up paying if you want to keep the phone.

 

[Damian Holte-Smith]

Thank you,

Since it has happened it hasn't stopped, the phone charge to about 24% then went straight back saying that the temp is too cold.

 

[Damian Holte-Smith]

just because a crack does not immediately affect the performance does not mean it won't. It is no longer dust or water proof. also depending what caused the crack, like if it was dropped, does not mean something was not damaged. again, not everything fails immediately, I think you will end up paying if you want to keep the phone.

It happened to me when I first got the phone but didn't think much of it at the time, the phone has been kept in the case since the back cracked a bit and I haven't taken it out the case, just want to try figure out what could have caused it so I can try get the part and do it myself

 

[mustang7757]

Thank you,

Since it has happened it hasn't stopped, the phone charge to about 24% then went straight back saying that the temp is too cold.

Have you tried safe mode?

 

[Damian Holte-Smith]

Have you tried safe mode?

I have yes and no luck,

 

[B. Diddy]

I seem to recall this kind of thing happening with water damage as well. Is this a possibility with your phone? Since it has a crack, the IP rating would essentially be nullified.

 

[mustang7757]

I have yes and no luck,

Well the only thing I can recommend , factory reset , flash a fresh firmware and last repair center .

 

[Rukbat]

Flash fresh firmware at 24% charge? I wouldn't recommend that. An estimate might be the best first step, because if it's a bad motherboard it's going to be pretty expensive.

 

[mustang7757]

Flash fresh firmware at 24% charge? I wouldn't recommend that. An estimate might be the best first step, because if it's a bad motherboard it's going to be pretty expensive.

No they can wireless charge it then flash firmware

 

[Mike Dee]

It happened to me when I first got the phone but didn't think much of it at the time, the phone has been kept in the case since the back cracked a bit and I haven't taken it out the case, just want to try figure out what could have caused it so I can try get the part and do it myself

Are you it happened before or after the cracked back?

 

[mustang7757]

Are you it happened before or after the cracked back?

Before..

 

[Rukbat]

No they can wireless charge it then flash firmware

Can he? If the charger chip is bad, wireless charging is also going to stop at 24% - and may not charge fast enough to keep up with the phone's use of the battery. It's risky. One bad flash and it could become a paper weight. And a Note 10 is an expensive paper weight.

 

[mustang7757]

Can he? If the charger chip is bad, wireless charging is also going to stop at 24% - and may not charge fast enough to keep up with the phone's use of the battery. It's risky. One bad flash and it could become a paper weight. And a Note 10 is an expensive paper weight.

Yeah he can charge wireless, I had the notification pop up on my charging port for damp on my note 9 wouldn't charge through port do to that prompt and charged it wirelessly and then flashed the firmware .

 

[Damian Holte-Smith]

Are you it happened before or after the cracked back?

Happened once before the crack but I just thought it was because I was outside, and then happened again after the crack

 

[Damian Holte-Smith]

Can he? If the charger chip is bad, wireless charging is also going to stop at 24% - and may not charge fast enough to keep up with the phone's use of the battery. It's risky. One bad flash and it could become a paper weight. And a Note 10 is an expensive paper weight.

I haven't tried wireless charging yet but I have got a wireless charge on the way and then I'll try it. But you are right it is a very expressive paper weight

 

[Damian Holte-Smith]

Yeah he can charge wireless, I had the notification pop up on my charging port for damp on my note 9 wouldn't charge through port do to that prompt and charged it wirelessly and then flashed the firmware .

How do I do flash firmware? I've done the factory rest and nothing worked it is still saying the same thing