Why is my Huawei hanging up calls, putting calls on mute and playing music randomly?

[Android Central Question]

I got a Huawei P10 1.5 years ago. As soon as I got bluetooth headphones, Google Assistant started popping up randomly whenever the headphones were connected and it was impossible to turn it off - it would just start repeating the sentences until I disconnected the headphones and turned off bluetooth. I tried turning off Google Assistant with all means, yet it kept asking me for 'permission' to listen etc, stopping my music (so I got an aux chord for the headphones to solve my worries). Yet, now my phone has started randomly putting my calls halfway through on mute whenever I am using headphones (both aux or bluetooth, tried with multiple different headphones and earphones and it always happens), so I have to unmute it, or worse, the phone hangs up my calls randomly. Sometimes it hangs up the call right when I have answered it. This happens whenever I am holding the phone or no, so I am definitely not 'accidentally' doing this. Also, whenever it hangs up a call, or even sometimes during the call, the phone starts playing Spotify music randomly (even though the app is closed), and even after I pause it, it will start again after some time. I am very frustrated this is happening - the phone is not even that old, and it has stopped fulfulling its only real purpose - making normal calls.

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you
https://forums.androidcentral.com/showthread.php?t=409154

 

[printszamundast]

I got an account now - please help

 

[mustang7757]

I got an account now - please help

Hi, welcome!
Have you tried safe mode?

 

[printszamundast]

I haven't - I tried turning it off / restarting it, and pushing the volume down button once the Huawei screen appears, yet there is no 'safe mode' sign once the phone has completely turned on. How should I turn on safe mode?

 

[mustang7757]

I haven't - I tried turning it off / restarting it, and pushing the volume down button once the Huawei screen appears, yet there is no 'safe mode' sign once the phone has completely turned on. How should I turn on safe mode?

Screenshot: to get out of safe mode just restart your phone.

 

[printszamundast]

It isn't working..

 

[mustang7757]

Which?

It isn't working..

 

[printszamundast]

putting phone into safe mode

 

[mustang7757]

putting phone into safe mode

Did you follow the instructions ? Maybe try watching a YouTube video how to do it .