Why is my itel phone ringing and not showing

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A

Android Central Question

I have gone to settings - application - phone - notification
i saw silence on notification but there is no option to change it
 

B. Diddy

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Welcome to Android Central! Are you saying it's ringing, but you don't see any incoming call notification at the top of the screen (if you're actively using the phone), or a fullscreen incoming call screen (if the screen is asleep when the call comes in)?