Why is my LG G4 frozen?

[AC Question]

why is my Lg G4 frozen?

I just tried to open a link on my new phone and my phone completely froze, it is not responding to any buttons, and when I took the battery out the screen has remained on. Why?

 

[dpham00]

Re: why is my Lg G4 frozen?

If you took the battery out and the screen remained on... Then that is very wrong. I would contact the manufacturer to discuss troubleshooting