Why is my phone crackling when I'm talking on it?

TanLove

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Feb 17, 2016
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Hello,
I've had my Moto X Pure for 1 months now, and lately when I'm talking on the phone and the phone is to my ear, there's a lot of crackling and popping noise. Even when I the volume is at the lowest it still happen. I have played around with the volume and nothing seems to work. I now have to take my calls using the speaker, which I don't want to do especially when I'm having private conversations. It's becoming annoying :mad:

Can you offer some help? Is there anything I can do? Or should I return this phone?

Thank you!

-Tan-
 

radgatt

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Apr 19, 2010
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Re: Why is my phone crackling when I'm talking on it? HELP

Have you tried to wipe the cache from recovery?
 
Dec 17, 2015
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Re: Why is my phone crackling when I'm talking on it? HELP

If wiping the cache does not do it I would return it because mine is very clear and the wife when I first got it mentioned how much better it sounded on her end compared to the iphone I had.


Hello,
I've had my Moto X Pure for 1 months now, and lately when I'm talking on the phone and the phone is to my ear, there's a lot of crackling and popping noise. Even when I the volume is at the lowest it still happen. I have played around with the volume and nothing seems to work. I now have to take my calls using the speaker, which I don't want to do especially when I'm having private conversations. It's becoming annoying :mad:

Can you offer some help? Is there anything I can do? Or should I return this phone?

Thank you!

-Tan-
 

SASenfield

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Nov 28, 2010
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Re: Why is my phone crackling when I'm talking on it? HELP

Go into your network settings and disable Enhanced 4G LTE (aka VoLTE).

Posted via the Android Central App
 

tk42one

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Oct 24, 2015
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Re: Why is my phone crackling when I'm talking on it? HELP

I have this same problem, which only cropped up when I received the Marshmallow update. About 1/3 of calls are garbled, popping garbage.

I'll try disabling VoLTE and see if that works.
 

TanLove

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Feb 17, 2016
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Re: Why is my phone crackling when I'm talking on it? HELP

Thanks everyone! I will try these suggestion and report back and let you know if it's fix. :)
 

TanLove

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Feb 17, 2016
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Re: Why is my phone crackling when I'm talking on it? HELP

How would I wipe the cache from recovery? I have no idea how to do that...LOL!
 

tk42one

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Oct 24, 2015
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Re: Why is my phone crackling when I'm talking on it? HELP

Just an update: Turning off VoLTE seems to have worked. All of my calls have been crystal clear since. Thanks for the tip!
 

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