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Why is my phone restarting its self randomly and freezing when im using my schools Wi-Fi ?

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Android Central Question

I bought a doogee bl5000 android phone from china it had really good reviews so i bought it. I was starting to like it everything seemed to work well until 2 days later when I took it to my school and connected it to my schools Wi-Fi.. Im not sure if thats the reason but when I took it to my school and used the Wi-Fi there. It started to restart itself randomly about every 40-50 minutes. It has been doing that for about 2 days now only in my school not in my house though but That's not all. it also froze on me about 4 times now when i was toggling between the Wi-Fi and airplane mode buttons. Again in my school this happend 3 times today and i have to manually restart my phone when this happens. This hasnt happend at all when its using my house Wi-Fi . so I factory reset my phone today and i will leave everything default and see if its still doing this. Please help me with my problem.
 

Golfdriver97

Trusted Member Team Leader
Moderator
Dec 4, 2012
35,253
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Welcome to the forums. Something doesn't seem right in Android for this phone. It might be a bug in the OS. Have you tried contacting the maker of the phone to see what suggestions they have?
 

Fabian_12

Member
Apr 26, 2018
5
0
0
is that a hardware defect? anf yes i contacted them by email to technical support what do you suggest i should do at the monent ?
 

Rukbat

Retired Moderator
Feb 12, 2012
44,533
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I'd sooner suspect that you downloaded a virus when you were connected to the school's wifi.
 

Fabian_12

Member
Apr 26, 2018
5
0
0
But I factory reset the phone and its still doing it at my school not sure about other places I haven't tested it should I contact to replace it?
 

Golfdriver97

Trusted Member Team Leader
Moderator
Dec 4, 2012
35,253
1
38
I would still suggest contacting the manufacturer. If you are still seeing this with no new apps installed, it seems to be an OS issue.