Why is my samsung active 2 watch disconnecting from my Galaxy note 9

[Kathyverm]

I have tried several attempts to get number sync to work through my local Att store and with hours on the phone with pro tech. They were able to get it to connect but it will not stay...I am so frustrated!!!!!

 

[Kathyverm]

My wearable app also shows that my watch is disconnected even when it is synced

 

[mustang7757]

Hi, let me see if I can get a mod to move your question to watch Forums

 

[Kathyverm]

Thank you!

 

[jaleesag88]

I am having the same issue as well with AT&T and any employees/tech support are absolutely no help. I've got 12 days left to return it and at this point I'm highly considering it. My biggest thing when I had the iPhone and Apple Watch was that I could use the watch as a stand alone device without any issues really.