Why is my Samsung Alpha touchscreen is totally unresponsive but the buttons work?

[Paolinaxoxo]

My samsung alpha touchscreen is totally unresponsive but the buttons work

got this phone for christmas brand new and now 4 days later the touchscreen is totally unresponsive i tried to factory restore it that didnt work i pulled the battery multiple times that also didnt work i just want this stupid thing to work help

 

[belodion]

Re: My samsung alpha touchscreen is totally unresponsive but the buttons work

Welcome to the forums.

Do you mean that you tried to perform a Factory Reset but that it did not happen, or that you did successfully perform a Factory Reset and that it did not fix the problem?

If you have Factory Resetted and the problem remains, return the device to where it was bought, or to the manufacturer.

Posted via the Android Central App

 

[Rukbat]

Re: My samsung alpha touchscreen is totally unresponsive but the buttons work

If it's 4 days old, bring it back to the carrier (or store it was bought in) and ask them to exchange it for a new one that works. That's what warranties are for. We're not perfect yet, so some devices we make (like your screen) do fail, even very young. (Most warranties run around 15 days for replacement with a new one - during the holidays, some places extend that to 30 days. 4 or 5 days is certainly within everyone's limit. After that they'll replace it with a refurbished unit - which, as far as I'm concerned, is better. Some human being went over that unit to make sure it was working, not scratched or nicked, etc. A new unit was checked by a computer [and if it had the equivalent of your bad touch screen while it was checking a phone, something might have slipped through]. My year old Note 3 is a refurb - the first two new ones developed problems.)

As far as why the buttons work but the screen is unrespponsive, the buttons aren't part of the screen. It's like asking why your TV works but your porch light burned out. The screen and buttons are near one another, but they're not electrically part of the same thing.