Why is my Samsung Note 4 voicemail cutting out?

[AC Question]

The voicemail works fine on speaker mode, but if I press play and then bring the phone to my ear, the message cuts off/pauses after two or three seconds and I have to press play again. The only way to hear the message at my ear is to keep pressing play.

Verizon is my carrier, and it may be a coincidence, but I updated to Android 6.0.1 Marshmallow just last night and then the problem started today.

Any ideas why this might be?

Thanks for your help.

 

[dpham00]

I would try to clear cache and app data on the voice mail app

 

[flemingwill]

Cleared the cache but it's still doing it.

 

[steelrain82]

Mine does that also. I am on att. The phone screen rotates when you bring it up to your face. This causes the puase/stop button to get pushed. It gets frustrating, especially since I can't always listen to messages on speaker phone.

Posted via the Android Central App

 

[cherns24]

Has there been a fix for this? My Verizon Note Edge just started doing this.

 

[fragologist]

The voicemail works fine on speaker mode, but if I press play and then bring the phone to my ear, the message cuts off/pauses after two or three seconds and I have to press play again. The only way to hear the message at my ear is to keep pressing play.

Verizon is my carrier, and it may be a coincidence, but I updated to Android 6.0.1 Marshmallow just last night and then the problem started today.

Any ideas why this might be?

Thanks for your help.

I have the same exact problem. I can't listen to messages on speaker phone sometimes because the person is to quiet. I think it has something to do with the sensor that detects you're head when you bring the phone to your ear. It shuts the screen off while talking on the phone. I think the voice mail app is like YouTube... It won't play with the screen off.