Why is Software Update option missing on my Samsung Galaxy A9 device?

A

AC Question

I recently got this Samsung Galaxy A9 phone and it has the version 4.4.2. I want to update it but there's no option to update it anywhere in settings. It's missing in the "About Phone" tab.
 

B. Diddy

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Mar 9, 2012
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Welcome to Android Central! Did you get it new or used? Which carrier? If it's used, the previous owner may have rooted it and installed a custom ROM.

You could try using Samsung Kies or Samsung Smart Switch to check for system updates.
 

echolas

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It's new from a retail store. I just used that app and it looks like it's not rooted, since there's no root access and SU wasn't found. I noticed there's a "Custom build version" tab in the 'About phone' section though. Does that mean anything?
 

anon(632115)

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What csc and baseband is on the phone. The A9 was launched with Lollipop, I believe, so I'm curious why KitKat is still on it. Do you have PC access? If so get Samsung Smart Switch installed and see if it recognises your device.
 

yeahizme

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What U.S. carrier would support the A9? I like the specs on this phone but I'm with Verizon and I know they don't support this phone
 

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