Why is the WatchOn lock screen widget not working for me?

[ss013]

I didn't like smart remote because it was annoying to use and the lock screen widget never worked for me. A friend of mine was using WatchOn and the widget was showing up on her lock screen. When I downloaded the app and used it, I made sure to tick the box so it would be on my lock screen for me. It isn't showing up. I have no idea why. I am only using swipe to open my phone so I don't really know what to do anymore. Hers works with any screen locking method so I'm truly confused.