Why won't my S4 mini reset to factory settings?

[AC Question]

Wont reset factory settings

My Samsung S4 mini wont select "Erase everything" if I click on it. I push it and nothing happens.
How can I reset my phone. I also tried the hardware factory reset and that wont work.

 

[Android central 56566]

Re: Wont reset factory settings

My Samsung S4 mini wont select "Erase everything" if I click on it. I push it and nothing happens.
How can I reset my phone. I also tried the hardware factory reset and that wont work.