Why won't my S4 show email?

[grabstein69]

S4 won't show email

I have a Samsung S4, Android version 4.4.2, that *adamantly* refuses to show my Exchange email. Google and Hotmail accounts work fine, as does Microsoft Lync. Contacts and calendars, from Exchange, will sync. Yes, the "auto sync data" box is checked. I've done, at least, five factory resets and called Samsung, for assistance, to no avail. I've tried using both the default email app and the Microsoft Outlook Preview. I *hope* someone has an idea, that I've not already tried. Thanks, in advance...

 

[SpookDroid]

Re: S4 won't show email

Have you tried the same account with the same configuration in a different phone? Maybe your credentials or server settings are not correct? Also, check with your system administrator as some companies restrict their Exchange accounts on mobile devices (some require secure lockscreens to be used, some limit the amount of devices you can add the account to, some block mobile access altogether).

 

[grabstein69]

Re: S4 won't show email

Thanks, for the ideas. Unfortunately, this account worked on the S3 I'd had, last year. The S3 had a, most unfortunate, surprise meeting with the floor. >.> As a member of the IT in my company, I've been delving into your suggestions, but we do not restrict either the accounts nor the number of devices. My phone doesn't even show in Exchange.

 

[SpookDroid]

Re: S4 won't show email

I'd try to add it to a friend's phone maybe? Just to make sure that the server settings and credentials ARE working for the account. Stranger things have happened.

Also I'd try adding the account via IMAP (if supported) to see at least if the account is able to sync e-mail and that the user/password combo is correct.

 

[grabstein69]

Re: S4 won't show email

I'll see what I can do about trying another phone. I've tried IMAP and POP3, in lieu of Exchange. I've tried it, in the past, and it didn't work, but I'll try again.

EDIT: Yup, nope. It's still not populating, set as IMAP or POP3.