Why won't my Samsung galaxy phone with sprint switch to cricket?

[Android Central Question]

Having trouble switching from sprint to cricket with galaxy phone

 

[B. Diddy]

Welcome to Android Central! Does the phone meet Sprint's unlock criteria? https://www.sprint.com/en/support/solutions/device/faqs-about-unlocking-your-sprint-device.html

 

[RumoredNow]

Maybe the radio is not compatible.

Go to Settings > General > About > IMEI


Type your IMEI in here to see if it is a match: https://www.cricketwireless.com/cell-phones/bring-your-phone