Why won't my sd/sim card tray fully eject?

[lvbb]

I have a new moto z play and the first time I used the tool to eject the tray to insert my microsd. Card it only popped out about 1 mm. Every time it's the same. How can I get it out?

 

[huungryshark]

I have a new moto z play and the first time I used the tool to eject the tray to insert my microsd. Card it only popped out about 1 mm. Every time it's the same. How can I get it out?

I used little bit force. Mine is popping out more than 1mm. Maybe 5

 

[Clocks]

I found the z play sim tray to take a lot of force to get it out, enough that I would bend my trusty paperclip and had to use the actual sim tool.