Why won't my video's play after I download them to my laptop?

lmrisse

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Jul 18, 2015
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After I downloaded all my pictures and video's to my laptop; the video can't play. I get an error message. It comes up as a mpeg4 movie. I tried opening it up with Quicktime player and Windows Media Player but it doesn't work. Please help. It's my granddaughter's birthday video
 

jrham

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Jan 30, 2011
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It appears that you're probably missing the correct codec package on your computer to play the file format, simple solution tonight would be to download and try VLC player.
 

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