Will no longer boot, stuck at t-mobile screen

[Mike Jochim]

This started with a spontaneous reboot, and now it's stuck. Will not go further than the t-mobile screen. I swapped out the battery for a new one and no change. Any advice?

 

[anon(782252)]

uptime means how long does your battery last - (how long does it last before your battery goes down if that makes sense)

Did you try rebooting into recovery and wiping cache?

 

[Mike Jochim]

Did you try rebooting into recovery and wiping cache?

It wouldn't let me. Wouldn't get past the very first screen when I turned it on. I ended up taking it into the T-Mobile store and they couldn't get it to do anything either.

They are sending me a new one but I won't get it until Monday. I'm on WiFi only, on my old Galaxy S4 for now, and it suddenly seems tiny.

Posted via the Android Central App

 

[Mike Jochim]

I got my new phone the next day, no problem.

Good luck, everyone... Seems like a LOT of G4's are suddenly dying, and it's only been 4-5 months.

Posted via the Android Central App

 

[maduro78]

Mine died today

 

[IrieBro]

Mine died too. NOT cool LG. Googling reveals an alarming trend on G4s boot looping.

 

[maduro78]

Got replacement. Along with the battery drain issue I'm putting this thing up on eBay. Nexus 6p here I come. G4 has been my worst android experience this far

 

[russ8128]

Same thing happened to me. One minute I'm sitting in the airport getting on a crazy early flight and my music just stops. Pull out the phone and its rebooting. UGH. LG - Life is good (not!) screen over and over again. The buttons don't respond at all. Battery pull and leave it out for 2 1/2 hrs on the flight. Once I land no change - thank goodness I brought another phone with me (Sony Z2 since it's waterproof and one of the days I was going to be by the ocean). Call T-Mobile (after seeing on multiple websites & forums that i'm not alone). They agree to do a warranty exchange in store the next day (mark up my account with instructions). Find a store in Miami Beach that is open at 8 am. Guess what - they won't do the exchange (offered a few other options but nothing worthwhile). Call 611 again and order the warranty exchange to be delivered to my house - they did overnight shipping. Got the replacement device yesterday and all seems good - of course my original one was fine too before this nonsense started.

I am already looking for the next device - probably the Nexus 6P...