Wireless charging not working...

[firebirder]

My wireless charging stopped working a few days ago. Initially, I didn't think much of it, the charger was old, the usb cable was somewhat frayed. So I got a new wireless charger and still not working. Weirdly, as soon as I got it out of the box, it worked, but several hours later when I needed to charge my phone as usual, did not work. I tried different usb cables, different outlets, same result... nothing. Weirdly, the wireless charger briefly worked last night, but only for a second or two. I've always used Google brand wireless charger and usb-c cable.

Any ideas? Anyone else had similar issues? I suppose something related to wireless charging could be broken in my phone, but I don't know of anyway to check. I guess the only positive of this is at least it (hopefully) close to Pixel 6 announcement/release.

 

[B. Diddy]

No case on, right?

 

[firebirder]

@B. Diddy, yes, I do have a case on it, same case I've had since I got the phone. However, I did try using the wireless charger with and without the case, same results.

 

[mustang7757]

Maybe try in safe mode if it works?

 

[firebirder]

No other wireless charger. I did try two Google stands, 1 which was brand new. I will try safe mode shortly.

 

[firebirder]

No change in safe mode, but I did learn how to do it and what it is, so that's a plus...

 

[mustang7757]

No change in safe mode, but I did learn how to do it and what it is, so that's a plus...

Probably going need repair center to further diagnose it

 

[B. Diddy]

Do you have the 4 or the 4 XL? How old is it? If it's the 4 XL, keep in mind that Google extended the warranty an extra year, so hopefully you might be able to make a claim.

Here's an article about it: https://www.theverge.com/2021/7/21/22586833/google-pixel-4-xl-extended-repair-program-announced

 

[firebirder]

Have the 4xl, not sure how old it is, did not but it at launch, but don't remember when I got it. I'll have to try a repair store. Thanks for the article link, did not know there were issues. Unfortunately, not super close to a store so I'm not sure when I'll get there.

 

[fwn]

I had the same issue, spoke with Google and they sent me a new phone. I would definitely call them.

 

[firebirder]

@fwn, how'd you do that? I saw were I could fill out a short questionnaire thing but it looked like it just wanted to set up an appointment for more to get it scheduled for repair someplace.
@B. Diddy, just went to the store, that said it might need the back glass replaced, but it was gonna be over $100 to try, no warranty check out anything. Honestly was not impressed with their service.

 

[mustang7757]

@fwn, how'd you do that? I saw were I could fill out a short questionnaire thing but it looked like it just wanted to set up an appointment for more to get it scheduled for repair someplace.
@B. Diddy, just went to the store, that said it might need the back glass replaced, but it was gonna be over $100 to try, no warranty check out anything. Honestly was not impressed with their service.

Contact google in settings and chat with a representative and explain the issue

 

[B. Diddy]

@fwn, how'd you do that? I saw were I could fill out a short questionnaire thing but it looked like it just wanted to set up an appointment for more to get it scheduled for repair someplace.
@B. Diddy, just went to the store, that said it might need the back glass replaced, but it was gonna be over $100 to try, no warranty check out anything. Honestly was not impressed with their service.

Which store? Google warranty service would be handled directly by Google, not by a physical store, so do a chat with Google through the settings as mustang7757 suggested, or use this website: https://support.google.com/pixelphone/?hl=en#topic=7078250

 

[Scott337]

I agree with the previous post, give Google customer support a call or use the chat feature in the Google One app and they will probably send you a new phone.

 

[firebirder]

Thanks for the suggestions. The only thing Google would do is send me a new phone once they received mine in the mail and inspected it, a turn around of 5-10 days. I don't know how they think this is acceptable, that people can go without a phone for 2 weeks.

Gonna try a non pixel phone and we'll see the 6 when it comes out. Google customer support sucks.

 

[B. Diddy]

Thanks for the suggestions. The only thing Google would do is send me a new phone once they received mine in the mail and inspected it, a turn around of 5-10 days. I don't know how they think this is acceptable, that people can go without a phone for 2 weeks.

Gonna try a non pixel phone and we'll see the 6 when it comes out. Google customer support sucks.

Hmm, well that is typically how warranty service will work -- they need to diagnose the issue and confirm it's covered by warranty. This is why I always try to have a backup phone available. Good luck!

 

[Scott337]

In your first post you mentioned getting a Pixel 6 soon. If wireless charging is the only thing not working why not just hold onto your current phone, use the OEM charger and keep it as a spare? Just an idea. I always keep one or two older phones as spares, just for these situations. When I get my Pixel 6 I am going to sell my older spares and keep my current Pixel 4XL as a spare for my wife and I. Like I said, just an idea

 

[mustang7757]

In your first post you mentioned getting a Pixel 6 soon. If wireless charging is the only thing not working why not just good onto your current phone, use the OEM charger and keep it as a spare? Just an idea. I always keep one or two older phones as spares, just for these situations. When I get my Pixel 6 I am going to sell my older spares and keep my current Pixel 4XL as a spare for my wife and I. Like I said, just an idea

Good point