won't read any downloaded files

[jeffbiz]

Stock Optimus V- since new, cannot read any downloaded files (PDF, EPUB, Excel, etc.), even those in gmail that I received. Error message says invalid. Can U help? VMobile is useless in assisting- 9 months and phone is still not good for anything but receiving gmail and dialing out. Is service this bad for everyone? Not worth the $25. Connections in 3g are so slow that it times out 97% time I download or try to install anything, even with all signal bars up.

 

[Conrail16]

Do you have any progams installed to read them with? Stock Android can't read Excel files, you need an app(like Quick Office or Documents to Go) to do that.

 

[Ma Megabyte]

Try installing Overdrive--that's what I use to read EPub books. Good luck!

 

[jeffbiz]

It did not recognize file types, even with the proper program.
Have had so many issues during the past year, none of which have been solved by Virgin. Threw this thing out and switched to Galaxy S ii on T-mobile. Zero issues from day one!

 

[MasterTec]

Jeff I'm happy that you've found a phone that works great for you, I really am! However you have to understand that the problems that you were experiencing with your Optimus V were NOT TYPICAL. I have none of the issues that you described.. not even from before I rooted and rommed it!

It's important that you understand that lemons can and do happen in ALL models.. cheap and expensive. You obviously got a lemon. This is not to say that all Optimus V phones and all experiences with VM customer service are junk. For you to come back after three months just to say that you ditched your OV makes it look like you came back just to badmouth the phone based on one bad apple and who knows what was exchanged between you and customer service. As far as I'm concerned that just isn't fair and makes you look really bad in a community who loves their OV's!

I personally have two phones with VM and I couldn't be happier. The service is great and the phones do way more than I need them to do... at an awesome price! No the data speeds aren't stellar but I'm in wi-fi 95% of the time anyway and the 3G speeds I do get are more than acceptable.

Oh well.. as long as you're happy I guess that's what's important! Enjoy your holiday!

 

[droidmyme]

I agree with MasterTec. Jeff, I am sorry you had issues, but what you are describing is highly unusual. There was probably some discrete setting that needed to be tweaked. This issue is certainly not common.

Sent from my VM670 using Tapatalk 2

 

[jeffbiz]

Mastertec,

It is every bit as unfair for you to state my situation is atypical and unfair as it would be to state that yours is.

I am happy that you are happy, but I did not ditch my phone after 3 months. I worked with VM for over a full year and gave them every opportunity (and 100's of dollars) to fix it. Perhaps you dealt with people other than those that I did, and that's great. But you did not experience how unfair VM was to me. They could have escalated it instead of closing my tickets andr saying that they did not know what was wrong. They could have replaced my phone. They could have given me a new account.... etc. And you have not experienced the service problems, because you do not live in my area. So I think it is entirely fair that I present what happened to me.

By the way, I used to work for a company that merged into the service provider for VM,
so I am not entirely ignorant of how customer service is supposed to work. I really wanted this relationship to work.

I would suggest that others not be as generous as I (over one year), and change providers if they cannot get issues resolved in a reasonable period of time.

As far as the customer is concerned, it does not matter why things do not work. There should be a method to resolve any issue. This is also true if it is entirely the customer's fault, as most companies have learned to provide support training (no implications with VM on this issue).

When I switched phones and providers, I was careful to closely screen for these issues first. And yes, in another location and with another phone, I did have customer service issues with T-Mobile then. Caveat Emptor

 

[droidmyme]

Well I'm sorry you had such a bad experience JeffBiz. I'm just guessing here, you probably don't live in a major metropolitan area that has a lot of coverage area, do you? That usually seems to be the case of the most miserable people in prepaid. Otherwise, a lot of times, a simple phone replacement usually solves things. That's my honest opinion, bro

Sent from my VM670 using Tapatalk 2