Xoom WiFi really is coming March 27th!

[dhendriksen]

Yeah, that's crazy. That's one reason I don't like to buy online.

 

[toyscooter]

This sounds exactly like my experience trying to return 2 charging docks for my Atrix. I called once, they said they would sent the email, never got it. Called back, they said they would sent it again, never got it. Called a third time and finally got someone that could help. Plus everytime I called I was on hold forever and kept getting bounced around from CSR to CSR. What a pain.

Your motorola experience is about 1/2 of mine. I went through the same hassle for the RA and another hassle just to get the xoom. I ordered on a Friday, email told me it shipped on Friday. Paid for next day. Never rec'd a shipping confirmation. Checked online on Monday and said expected delivery Tue or Wed. Tue came, no shipping email. Wed morning came, again no shipping email. Called(after going through the phone maze and 40 minutes on hold) told by rep that system says I should expect it Tue or Wed. I reminded him that today is wed and there is no shipping confirmation. He told me it had shipped but could not give me a tracking number(yeah right).
Thr came. No shipping email. Called(again same maze and hold). Rep said please let me check. He "said" he talked with the warehouse and it was boxed and waiting for fed ex. It would go out on Thr and I would have it Friday. Ok(I'm an idiot and believed them). Friday came. No email, no package. Go to best buy and buy it.
Called to cancel order. Again after 40-50 minutes on phone told I couldn't because order had been processed. I would have to wait for delivery then return it.
It finally shipped on Friday(1 week late). I rec'd it on Monday. Then I went through the same pain as waynea to get the RA number. The reps were always polite but I will tell you I will NEVER EVER order through Motorola again EVER. I have been shopping online as long as you could shop online and i have NEVER had such a horrible experience.

 

[oasis9389]

wait this release is on a sunday? isn't that weird? most stores are closed on sunday by me.

 

[waynea]

Motorola Store Return Update

In an earlier post on this thread (March 17th) I described the difficulty of working with Amazon's Motorola store on a Xoom return. When I made that post I had finally obtained the return authorization information and UPS had the items which tracking later verified Motorola received on March 22. On the return paper work, Motorola stated that they would process a credit request "within two weeks." Today, 20 days after they received the returned merchandise, I received an email stating that my credit request has been processed along with (thankfully) the correct amount to be credited. I then checked my credit card to see if the credit was posted which it was not. Then, upon further review of today's email from them, I noted that it states the request was "processed", however, they then state it will be about "another ten days" before it shows up on my credit card statement. Based upon working days, I guess I can now expect the credit to appear around April 25, some six weeks after attempting to return the items per Motorola's procedures.

As an example of an efficient refund, I just recently returned from a 14 day cruise where I had an unspent and refundable ship credit of $398. The day after the conclusion of that cruise, I checked my credit card account and it already showed I had received the credit.

In my opinion, Amazon is giving themselves a real black eye by allowing one of their store fronts to operate as incompetently as the Motorola storefront operates. The primary reason I had ordered from Motorola was that I had incorrectly assumed that it would operate as I had come to expect from Amazon. Perhaps I should just be happy I am getting my money back, however, I will never look at Amazon with the same positive vision I had had of them in the past.