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ZTE Blade Z Max - Power Button Not Working. What should I do?

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Android Central Question

Hey all, I've been trying to troubleshoot my
ZTE Blade Z Max z982 phone this week.

For a while, the power button has been unresponsive to my presses. I sent it to a local phone shop for a first opinion, and they claimed it's a software issue and would require a hard reset for $20. Their rationale was that the button can still make clicks.

Is this a fair assessment? When I first discovered the unresponsiveness, I figured it was my case. I felt I was correct when it became slightly easier to turn the phone off/on with a little force, then that method fell through.

Recently, the phone completely drained itself, making it a hassle right now to access it. I tried one suggested method of plugging my phone into the computer to boot it up, but it only causes the battery percentage to show.

Furthermore, I would prefer not to hard reset, as there's a few files and accounts that I would like to transfer to a new phone. Is there still a way to access them?

B. Diddy

Senior Ambassador
Mar 9, 2012
Welcome to Android Central! For the battery issue -- plug it into a wall outlet and let it charge undisturbed for at least 6 hours. Then press and hold Power for about 30 seconds -- does it turn on?

What that phone shop told you about the Power button doesn't quite make sense to me. I can imagine a situation where the Power button no longer works due to hardware issues, but it still makes a click. You might want to try a different shop and see if they concur with the first.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html


Co-Ambassador Team Lead
Jun 10, 2014
Also, it may be worth flood-cleaning the button with alcohol.