12-29-2016 08:19 PM
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  1. inthruoutdoor's Avatar
    Has anyone seen this message? It just started this afternoon for on my tbolt. When I turn the screen on and it is locked, there is a picture of a SIM card with a red "X" and it says "PUK code is locked" and below it says "Please contact Customer Care". Anyone know what this means and how to fix it? Thanks.

    Edit: I forgot to mention that I have no VZW cell or data signal either. The only thing I can get is WiFi.

    Sent from my ADR6400L using Android Central Forums
    05-23-2012 05:08 PM
  2. anon(94115)'s Avatar
    Your sim card is locked. Here is how to fix it:

    Locating the 4G SIM PIN / PUK - My Verizon Website
    05-23-2012 10:25 PM
  3. inthruoutdoor's Avatar
    Thanks for the help! Any idea what causes this to happen?
    05-24-2012 08:04 AM
  4. anon(94115)'s Avatar
    well when I was looking at the solution, it seems to be random and could be reoccurring. It seems to only be happening since you got the last update so guess Verizon has done it again!

    one of the other suggestions put out there was to get a new sim card but that seemed to just delay the inevitable a bit.

    Ha the joys of TB ownership
    05-24-2012 08:22 AM
  5. inthruoutdoor's Avatar
    Verizon has done it again!


    Ha the joys of TB ownership
    Haha, yeah what's new... Well, thanks again!
    05-24-2012 09:48 AM
  6. deadlydreamx's Avatar
    I had that happen to me last year when i was on vacation in miami. Pulled out the sim card wiped it down and put it back in and it worked like a charm
    06-01-2012 02:44 PM
  7. Joegreen63's Avatar
    Power rest the phone worked for me
    07-22-2012 07:06 PM
  8. ryanleighomg's Avatar
    uhhhhhh plz help
    08-09-2012 04:05 PM
  9. trter10-imore's Avatar
    uhhhhhh plz help
    what do you need?
    08-12-2012 08:01 PM
  10. roidtl's Avatar
    Happened to me today. Never saw this before. Dropped my TB this morning, which I never do (ha), so figured that may have been the cause. powered down, removed the battery, and pulled out and reseated the SIM card, put the battery back in and powered up. PUK code is locked message is no longer there ... so far! Thanks for the tips!
    09-14-2012 09:25 AM
  11. commandlinekid's Avatar
    If you have an HTC Droid DNA it's on Page 275 of the manual:


    Try FutzMe - A Command Line for the Web
    - A Command Line for the Web
    Philly145 likes this.
    11-26-2012 03:58 PM
  12. utah_chris's Avatar
    I'm randomly having this problem too. And get this on ATT with a HTC one X. Its software related, its a glitch possibly related to an App. Have already replaced both the phone and the SIM is what's crazy so that eliminates the possibility of it being hardware. Have spent hours on the phone with ATT, and its got to be something causing it. Tell me what apps do you have installed?
    11-30-2012 12:22 AM
  13. josuema's Avatar
    Are there anyone who experienced SIM CARD ERROR not from Verizon?

    e.g. using dna with at&t sim card.

    Or everyone who experienced this error are using the original vwrizon sim?
    12-20-2012 10:30 AM
  14. Philly145's Avatar
    Thanks man! This help me out...
    04-30-2013 12:08 AM
  15. techmelissa's Avatar
    This is basically the same instructions for AT&t phones!!
    Your sim card is locked. Here is how to fix it:

    Locating the 4G SIM PIN / PUK - My Verizon Website
    Sacgirl likes this.
    06-22-2013 06:08 AM
  16. Amanda Baker3's Avatar
    My phone does the same thing and I have a HTC one x. How do u fix it.
    06-29-2013 11:52 PM
  17. Pramod Mandal's Avatar
    8884158447 I want required enter puk code
    09-01-2013 02:59 AM
  18. ctagga01's Avatar
    I have been getting this intermittently for some time. This works for long periods for me: Take out the SIM card. I am told there is a slight manufacturing flaw with this model. Place a piece of clear tape to hold the card securely into the tray in which it lays. The tray does not exactly match the SIM (you would need a mic to tell) and so the phone sometimes loses contact with the SIM
    12-06-2013 10:45 AM
  19. scmom305's Avatar
    Help I have locked myself out of my htc one don't know the Puk code never knew I set up a 8 digit code
    03-23-2014 01:09 AM
  20. keem5's Avatar
    thanks bud this was a quick easy help.
    06-20-2014 12:51 AM
  21. Gary Singh2's Avatar
    My Sim puk code locked model number is samsung galaxy note edge

    Posted via the Android Central App
    01-15-2015 06:46 AM
  22. queeniel's Avatar
    May I ask if How to unlocked PUK pin code?
    10-23-2015 04:09 AM
  23. Khriestael Crawford's Avatar
    Need help I have an HTC 526 desire Verizon and I didn't get it activated so the company was no help I somehow locked myself out and need a puk code does anyone know the code to do it without the puk code I need my phone back it has everything of my daughters and sons on it and my numbers any help would be appreciated
    10-24-2016 10:17 PM
  24. Crystal Dubois's Avatar
    Heeeeey, am locked out of my phone I have a android acer, had no clue what a PUK CODES was and don't have one. I also only have wifi no other way of calling 1800 #
    12-29-2016 12:42 AM
  25. B. Diddy's Avatar
    Welcome to Android Central! When you say you're locked out of your phone, do you mean that you forgot your lockscreen password/pattern, or that your SIM is locked?
    12-29-2016 03:04 AM
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