1. King Mustard's Avatar
    I have a TicWatch Pro 3 GPS smartwatch.

    '24h heart rate monitoring' in TicPulse Settings is turned on but the Mobvoi phone app shows it stopped working last week (i.e. no data since then).

    I can do a manual heart rate check in the TicPulse app, which then appears in the Mobvoi phone app just fine but I want it to continue running automatically on the watch.

    24h automatic background monitoring of SpO2 and Stress work fine.

    Any ideas?
    10-17-2022 12:29 PM
  2. B. Diddy's Avatar
    You've already tried rebooting the watch?
    10-17-2022 12:49 PM
  3. King Mustard's Avatar
    You've already tried rebooting the watch?
    I have.
    10-17-2022 12:52 PM
  4. B. Diddy's Avatar
    What about the Google Fit app? This could tell you if the problem lies with the Mobvoi app itself.
    10-17-2022 12:58 PM
  5. King Mustard's Avatar
    What about the Google Fit app? This could tell you if the problem lies with the Mobvoi app itself.
    Good call! Appears the issue is only with the Mobvoi phone app.
    B. Diddy likes this.
    10-17-2022 01:00 PM
  6. B. Diddy's Avatar
    Try clearing the app cache/data from the Mobvoi app and Force Stop it. Then open it again, sign back in, and see if the problem persists. If it does, send some feedback to Movboi (or contact their support) and see if they're aware of the issue.
    10-17-2022 01:04 PM
  7. King Mustard's Avatar
    Try clearing the app cache/data from the Mobvoi app and Force Stop it. Then open it again, sign back in, and see if the problem persists. If it does, send some feedback to Movboi (or contact their support) and see if they're aware of the issue.
    Annoyingly, the Google Fit app isn't showing any SpO2 nor Stress data, whilst the Mobvoi app does.
    10-17-2022 01:06 PM
  8. B. Diddy's Avatar
    Yeah, Google Fit is pretty basic.
    10-17-2022 01:10 PM
  9. King Mustard's Avatar
    Yeah, Google Fit is pretty basic.
    I mean in Google Fit > Browse > Vitals, there's a 'Oxygen saturation' section with no data.

    I wonder why it doesn't contain data from the watch?
    10-17-2022 01:26 PM
  10. B. Diddy's Avatar
    Open your Google Fit app, tap your profile pic at the upper right, then Fit Data & Privacy. Scroll down to Fit Data Permissions and see if Store Vitals Data is on. If not, try turning that on and see if it hepls.
    10-17-2022 07:49 PM
  11. Mr Bojangles1's Avatar
    Does your phone have adaptive battery setting? Maybe your phone is detecting too much battery drain and restricted it. Check in battery settings on phone.
    10-18-2022 01:24 AM
  12. King Mustard's Avatar
    Open your Google Fit app, tap your profile pic at the upper right, then Fit Data & Privacy. Scroll down to Fit Data Permissions and see if Store Vitals Data is on. If not, try turning that on and see if it hepls.
    They were indeed turned off (thank you for assisting) but several days since enabling them, Google Fit > Browse > Vitals, > Oxygen saturation still has no data.
    B. Diddy likes this.
    10-19-2022 09:37 PM
  13. B. Diddy's Avatar
    Looks like you're not alone: https://forum.mobvoi.com/viewtopic.php?f=76&t=59260. It's not clear if this is an issue with Mobvoi or with Google Fit.
    King Mustard likes this.
    10-19-2022 10:26 PM

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