1. socal000's Avatar
    I've had this problem for a few weeks now, I'm hoping to find a fix for it here.

    I've had my Incredible for a little over a year now, but this problem just started within the last few weeks.

    My Incredible can't send or receive picture messages.

    When I try to send a picture message, I get a notification saying "Unable to send message. Generic network failure". After a few notifications like that, it says "Unable to send message after multiple attempts" or something like that. Then when somebody sends me a picture message, I get an option to either "Download" or "Discard" the message, and when I try to download, it says "Message not downloaded. Unknown error"

    This started a few weeks ago when my Incredible kept shutting off and restarting by itself, until finally, it shut off, then when it turned back on, set all of the display back i=to it's defaults. Default background picture, no apps or widgets. I still had all of my apps, pictures, videos, and sounds. But all of my contacts were deleted, as well as my ringtones.

    I got all my contacts and everything back, but I still cant send or receive pictures messages, which I would really like to do.

    When I brought it to a Verizon store recently, and described my problems, I was given a new battery, and I put in the new battery, and it still won't send or receive messages.

    ANY help, suggestions, fixes, or anything is much appreciated.

    Thank you.
    08-15-2011 08:23 PM
  2. PvilleComp's Avatar
    Clear the cache out of the messaging app, and other apps as well. It sounds like a space issue.

    under menu -> Settings -> Applications -> Manage Applications -> All Clear cache out of anything you can. Also delete old text/MMS messages from the messaging app.

    Hope this helps.
    08-15-2011 08:49 PM
  3. socal000's Avatar
    Thanks, I just tried that, but it still won't send or receive picture messages.
    08-15-2011 09:01 PM
  4. PvilleComp's Avatar
    The Gingerbread OTA is supposed to have MMS Fixes in it according to this story.

    If you have questions about getting ready for the OTA - Check here:
    08-15-2011 09:15 PM
  5. donut's Avatar
    This used to happen to me too. Try searching on google, I remember it had something to do with the APN.
    08-15-2011 09:26 PM
  6. fragologist's Avatar
    I get that problem too. I noticed when I send a pic text with my 3g or wifi on it sends it just fine.
    08-16-2011 12:26 PM
  7. staffordjm's Avatar
    Any solutions to this problem? I've got the same thing happening. It appears to be all MMS messages, both video/pic and long txt messages from services other than Verizon.

    I took my phone into the Verizon store a while back and they assured me that doing a factory reset on my phone (and reloading and reconfiguring all my apps... ugh) would solve all my problems. I'm not really prepared to spend days doing that. I'm hoping for a better solution.

    08-20-2011 03:03 PM
  8. donut's Avatar
    Here's what I did to solve it. can not send or receive mms on htc incredible - Verizon Wireless Community
    Sorry for the late reply, I could find the link.
    09-10-2011 12:21 AM
  9. PvilleComp's Avatar
    The MMS issues ahould be fixed in the Gingerbread update. Is anyone still having them?
    09-10-2011 11:00 AM
  10. donut's Avatar
    The MMS issues ahould be fixed in the Gingerbread update. Is anyone still having them?
    I hope it does, this is the second time it happens to me.
    09-10-2011 01:21 PM