First off, I'm not your child, so I really don't care if you do not like me terming one of your statements as "incorrect." If you carefully re-read your original post, you made it very clear that VZW is out to scam people out their money. Having been with them seven years, having known 10+ VZW employees from almost every area of their company infrastructure, and having known more than 100+ people including close friends who can vouch for that same company in question as some have been on VZW for longer than me, I can ASSURE YOU, they are NOT out to SCAM anyone.
As a company within the customer service/retail spectrum, there will obviously be issues/problems that will cause concern. But by blanketing everyone with your own experience is misleading. Either be more selective with your words or realize that someone will give you their mind. This is, as someone stated, the internet and I honestly was not trying to offend you (although a "liar" is a bit antagonizing, as I was very careful with my own words and that was not one of them). However, in the same breath, I do not answer to you nor feel any different if I rubbed you the wrong way over a post on a forum, in which all it contains are words. And if you are unable to handle what someone else posts on the internet, then I am going to assume you have much larger troubles in life than what VZW has to offer. I do not know you or your experiences so I understand your animosity towards VZW, but sharing what happened to you and telling someone what a company's objective is, are very two different things and neither of us know the chances of that same occurrence happening to the OP. If you have any other issue with me, I'd be glad to talk to you over private message as I do not want to take up anymore space in this thread.
I too don't want to sidetrack this thread so I will keep this brief:
* You said that something I said was "incorrect" when it clearly was not and I felt the need to show you proof. You were not clear in your first post that you were talking about my more general statement, not my specific incident. The term "liar" was Qazme's, not mine, but yes the way I took your statements you were doing just that. I stand corrected.
* All you have to do is take a look at my user name to see what I think of Verizon as a company. The idea that I have any animosity about the company in general is laughable. More often than not you will find me defending them, but in this case they were clearly WRONG. In my experience and from what I have read about other carries I have not used, Verizon Wireless is the best carrier in the US. Period. Great customer service, great network, great phone selection.
* Perhaps my word "scam" was a little strong, but Verizon like every other carrier is in the business to make money and they do so. Sometimes they do that by forcing users into things. For example they forcing uses to switch from America's Choice to Nationwide whenever they upgraded to more modern handset, the increased ETF fees, the required data plans, requiring the business class data plan for BESX users when RIM had intended it to be available on the standard BIS account, etc. I am not saying that there are not good reasons for some or all of these requirements, but the bottom line is they were made to make Verizon money.
* In my email I quoted back to her the exact policy that she had just sent me and explained that she was wrong. But instead of writing back something to the effect of "I understand and agree that you were not credited the correct NE2 amount and am crediting $50 to your account." No she was came up with another excuse that was not listed in the policy that she sent me. I really should have followed it up to someone higher in the company but let it go because I was busy at the time.
* It's happened to me twice (this was just the time I chose to call them on it) but I've also heard similar stories from others enough to be able accurately surmise that this is a general practice not just an isolated incident and yes I still feel I was scammed there.
* You sated that you have relationships from a lot of members of the company so I would suggest that you may be just a tad biased and not the most objective person when it comes to these things.
Enough of this, you explained your POV and I did mine and I am done with it.