Do you save your contacts as Google or phone contacts? Google is easier to sort, merge, and automatically backed up in your Google account.
Sent from my Droid Incredible using Tapatalk.
Yes. They are all Google contacts (not phone). And no, the Gmail website contacts display setting (Last, First or First Last) has no effect on the Incredible's People app.
Have any of you actually used your phones? I'm not trying to be a d*ck, but 5 minutes with the Incredible (or EVO, Eris, Hero, Desire or any other Froyo HTC Sense phone) and you'll see there's actually no way to sort your whole address book based on last name. You have to set it on a per-entry basis to show surname first. There simply is no other way. And, yes, I've searched Google up and down...
You
can do it with a single preference setting on AOSP-based ROMs and non-Sense phones like the Droid, Droid 2, Droid X and N1. Not sure about Samsung TouchWiz.
However, some old posts on the EVO forum here at Android Central lead me to Better Contact (in the Market for ?1.99). It will display all your contacts by last name, though the UI/color scheme could use a little work.