Sta11i0n
Well-known member
Re: Is Anyone Else About Ready to Throw this Phone Into a Brick W
Yesterday, I spend the entire day between 2 local stores and talking with the national tech support line trying to get Charges to replace the 2 Fascinates on my plan since the missed call issue was very problematic for me the day before that. I own/operate a catering company as a side business and was cooking for a funeral luncheon. Hours before serving, which should still be ample time, I had to go shopping for more supplies due to last minute changes. While I was out, one of my employees tried calling me 7 times to give me updates, as well as 4 calls I tried to place to another employee of mine with a Fascinate, all not going through. No indication of missed calls or voice mail alerts were received on either phone. This ended up costing me 2 extra trips to a restaurant supply store 15 miles from the facility I was serving at. Normally, I am a huge advocate for this phone, and Samsung products in general, but this was the last straw. I was even to the point of telling a supervisor that I was completely done using the Fascinate, and if they couldn't give me an alternate, I would be going to another provider to get one (the Infuse from AT&T looks real nice). They still acted like their hands were tied. I finally decided to give them one last shot, and let them send me 2 replacement Fascinates after much reassurance that Samsung had corrected the problems on the ones they were sending out now (which we all know is ****). It really saddens me that I things have resorted to this. I've been a VZ customer for 8 years now and normally only had good things to say about them, but this game is getting old really fast.
Yesterday, I spend the entire day between 2 local stores and talking with the national tech support line trying to get Charges to replace the 2 Fascinates on my plan since the missed call issue was very problematic for me the day before that. I own/operate a catering company as a side business and was cooking for a funeral luncheon. Hours before serving, which should still be ample time, I had to go shopping for more supplies due to last minute changes. While I was out, one of my employees tried calling me 7 times to give me updates, as well as 4 calls I tried to place to another employee of mine with a Fascinate, all not going through. No indication of missed calls or voice mail alerts were received on either phone. This ended up costing me 2 extra trips to a restaurant supply store 15 miles from the facility I was serving at. Normally, I am a huge advocate for this phone, and Samsung products in general, but this was the last straw. I was even to the point of telling a supervisor that I was completely done using the Fascinate, and if they couldn't give me an alternate, I would be going to another provider to get one (the Infuse from AT&T looks real nice). They still acted like their hands were tied. I finally decided to give them one last shot, and let them send me 2 replacement Fascinates after much reassurance that Samsung had corrected the problems on the ones they were sending out now (which we all know is ****). It really saddens me that I things have resorted to this. I've been a VZ customer for 8 years now and normally only had good things to say about them, but this game is getting old really fast.