Thanks Chuck. I went and talked to another agent, since I can't call at work, and got a similar story, but some more information that people might like or might not. I got kinda iritated during it, but i can be hotheaded at times. Here is to hoping a quick update. I kinda feel bad for the Support people because it seems they are given very limited information on this as we are, or they are good at playing dumb.
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You are now chatting with 'Stella'
Stella: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Greetings Stella,
Stella: Thank you.
Visitor: I was browsing the Samsung Website for information about my i500 facinate and I am kinda confused.
Stella: May I know the exact information you are looking for Fascinate on the Samsung Webiste?
Visitor:
Samsung Fascinate | Galaxy S | Samsung SCH-I500 - Cell Phones
Visitor: This is the link I am looking at, which displays the facinate as now available with Android 2.2 in the US. I am curious as to where i can get this update? As with everywhere i check my phone is telling 2.1 is the latest.
Stella: I understand your concern.
Stella: However, the update is not yet released.
Stella: Android 2.2 is coming with the New upcoming models.
Stella: The update should be released soon for the old models to install the 2.2 on the phone.
Visitor: So, if i returned my phone to verizon, and purchased a new phone, it would have 2.2 on it?
Stella: We are not sure of that.
Stella: Unfortunately, as of now Android 2.2 is not Officially released in US. Once it is released, it will be notified on the Samsung Website. You will get the notification on the phone over the air from your carrier Server.
Visitor: Then why are you advertising it on the US website? The way it looks right now is it is realeased and I can purchase it. There is nothing on the site saying not yet released or delayed. Even when i go to the shop screen it says i can purchase it from samsung directly.
Stella: I am very sorry for the inconvenience caused.
Stella: I mean, the update should be released in upcoming days and then you can install the update on the phone. However, once the update is released, the new phones will be coming with 2.2 inbuilt.
Visitor: I am guessing there is no other ETA besides that, the same thing we have been hearing since release? (End of october...end of november...by the new year.....)
Stella: Unfortunately there is no update available at this time for your phone, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Stella: Should this become available, it will be posted on our website in the Samsung Download Center.
Stella: I can understand your feelings.
Stella: I understand that you have been waiting for so long.
Stella: However, the update should be releasing soon.
Visitor: Thank you. We will just have to continueing the waiting game. I hope you have a good new year! Thanks again for the help
Stella: You're welcome. Is there anything else I can assist you with?
Stella: Happy New year to you too.
Visitor: Nope that is everything thanks.