So recently my phone has been acting really screwy, I may have downloaded a bad app from 4share (don't plan on that doing that again finally got a checkout account). Apps take like 5 seconds longer than they used to to launch. Launcher pro crashes at least twice a day. Sometimes the screen stops recognizing touches so I am hoping a factory reset will do the trick. My question is will resetting the phone require a trip to Verizon? Also what are good ways to back up my apps, songs and contacts? Thanks in advance