View Poll Results: Have you had the Froyo camera fail issue right after updating?

45. You may not vote on this poll
  • Yes

    19 42.22%
  • No

    26 57.78%
  1. UltiMatDan's Avatar
    My unrooted Fascinate is running the Froyo update and since then the camera has not worked at all. The "Please wait..." message appears for a few minutes and then the camera crashes.

    I've tried updating the firmware through Launcher Pro by adding the shortcut activity to the desktop and that had no results.

    Are there any other options to try WITHOUT resetting my phone or getting a new one...??

    05-03-2011 10:39 AM
  2. NickA's Avatar
    Did you try to power it off, pull the battery, put it back in and power it up?
    05-03-2011 02:33 PM
  3. UltiMatDan's Avatar
    Yes tried that, still did not work.
    05-03-2011 02:42 PM
  4. jnewell's Avatar
    Voted 'no' once but that applies to all four SFs in the house.
    05-03-2011 06:10 PM
  5. Sheepdog Elite's Avatar
    Andrynalyne posted a fix back in Feb. when the root crowd got froyo.

    Its not terribly common, but there have been some cases where upon installing froyo and updating the camera, the firmware flash has messed up and broken the camera. Make no mistake, this is not a software issue. Its a camera firmware issue and the only way to fix it is to reflash the firmware.

    Now, the camera software offers once. After that, if it fails, it isn't going to prompt again.

    To get around this:

    1. Download Launcher Pro from the market. Any cut and ADW will likely work too.
    2. make a new shortcut, to an activity.
    3. Scroll to Camera Firmware, and choose the second option (user)
    4. Click ok. There is now a shortcut on your homescreen. Choose the third option, Phone to CAM FW Write. Put your phone down and do not touch it until it is done.

    Hope this helps.
    05-03-2011 06:54 PM
  6. LaFinDuMonde's Avatar
    That solution does not work for me.
    05-03-2011 07:41 PM
  7. UltiMatDan's Avatar
    Thanks but ya I tried that with Launcher Pro, ADW, and even just in said that it updated the camera's firmware successfully but it never seemed to fix the camera's crashing issue unfortunately.

    Both Fascinates in the household have the same camera failure issue and that fix that Adrynalyne had posted didnt do the trick.
    05-03-2011 09:04 PM
  8. Sheepdog Elite's Avatar
    Bummer. First though is you could flash back to DI01, and then re-up to ED01 and try again.

    My other thought is that the camera firmware shows up as an app in titanium backup, so maybe you can uninstall it and then redownload the firmware? I'll try it with my good firmware and see what I get out of it.

    Update: Interestingly enough, I removed the firmware, the camera still runs like a top, but the firmware isn't showing. I guess I'll just have to go back to "flash DI01 and re-up"
    05-03-2011 11:30 PM
  9. Twilborne's Avatar
    I tried the LP method with no luck. I finally gave in and did the factory reset and everything cleared up. It was easy, my first time ever doing it. Just back up all of your apps. Your contacts are backed up in your google account, and verizon if you use backup assistant. The phone works perfectly now, no issues. It is better than ever.
    05-04-2011 09:02 AM
  10. LaFinDuMonde's Avatar
    How exactly do you back everything up and restore to factory?

    05-04-2011 10:52 AM
  11. Twilborne's Avatar
    I used appMonster to backup my apps. contacts are backed up in your google account.
    Go to settings - Privacy - Factory Data reset.
    05-05-2011 07:37 AM
  12. Twilborne's Avatar
    For those with camera issues, this is what I got from Verizon Tech. support.

    Thank you for contacting our Verizon Wireless website. We apologize you are not able to use the camera on the Samsung Fascinate since installing a recent update. We are happy to assist you with troubleshooting the Samsung Fascinate.

    Based on the information provided, the Samsung Fascinate has installed the Android Operating System (OS) 2.2 update and now the camera no longer works. The recent update included an update for the camera which will improve the functionality of the camera. We regret there is not a separate update available for the camera.

    We suggest completing a soft reset by powering off/on the Samsung Fascinate to ensure the application is working properly. The behavior you have described may also be caused by software on the Samsung Fascinate becoming corrupt. In most cases software related issues can be resolved by performing a soft or if necessary, a hard reset. We have provided steps to hard reset the Samsung Fascinate due to the camera not working.

    Soft reset:
    Soft Reset - Samsung Fascinate SCH-I500

    Test the Samsung Fascinate and if the issue still persists, follow the instructions below to perform a hard reset:

    Please note the following:
    - A hard reset will erase everything on the Samsung Fascinate, so don't perform a hard reset unless your data is backed up, or you are willing to lose all data
    - Also, you may need to re-enter third-party software registration codes when you restore your data later, so keep these handy or request them from the third-party software vendor before proceeding
    - Pictures and purchased applications are saved to the memory card and Contacts are typically saved to the Gmail server. Please login to from a computer to ensure the Contacts and Calendar information are saved before resetting the device

    Hard reset:
    Hard Reset - Samsung Fascinate SCH-I500

    Once the steps above have completed, the Samsung Fascinate will be able to use the camera feature.

    Our records also indicate that you may benefit from a free update of your wireless phone’s roaming software. As Verizon Wireless continues to expand our network, it is important to update your software to receive optimal coverage when traveling. We recommend that you perform this update at least every 30 days or before leaving for a trip, as this will give you the ability to pick up newly acquired service areas while roaming. To update your phone, please follow the instructions provided at the link below:

    Updating the Preferred Roaming List (PRL)

    We hope you find this information helpful. Troubleshooting tips and helpful Samsung Fascinate information can be found at It has been a pleasure assisting you today. We make it our personal goal to resolve all of your concerns. We sincerely hope that you feel we have done that today. Should you feel your current concerns are not fully resolved, please reply back to this email or call us at 1-800-922-0204 and we will happily address them for you. We appreciate your business and thank you for choosing Verizon Wireless.
    05-05-2011 07:47 AM
  13. gqathu's Avatar
    I've also been waiting to see if there was another fix besides the hard reset. Guess not... Will try that tonight.
    05-05-2011 11:58 AM
  14. LaFinDuMonde's Avatar
    I went ahead and backed everything up and restored the phone. Although I was pleasantly surprised the phone restored to Froyo...

    It took an evening to reinstall everything and get my settings back up but the phone has never been better. It runs great and everything so far works. The voice search issues I've been having were also fixed. I did find a setting regarding the wifi and turning it off when the phone goes into lock - I'm not 100% sure if that works but should hopefully help with the lousy battery life.

    05-06-2011 06:48 AM
  15. CHillin_chivez89's Avatar
    After backing up data, apps and contacts I decided to do a hard restart to try and fix the camera...instead of getting the "please wait..." message I get "warning:camera failed" after the restart. Is there anymore fixes that I could try? I really don't want to get another phone! Thanks.
    05-11-2011 03:13 AM
  16. anon(94115)'s Avatar
    you don't want to go the flashing route?
    05-11-2011 03:22 AM
  17. CHillin_chivez89's Avatar
    actully im desperate right do I flash my phone?
    05-11-2011 03:30 AM
  18. FearTheGhost13's Avatar
    actully im desperate right do I flash my phone?
    I suggest checking this thread out first:

    Also review other resourceful threads within this section:

    Just read up on the process of things and get a good understanding, it's pretty simple once you get familiar with it
    CHillin_chivez89 likes this.
    05-11-2011 03:54 AM
  19. anon(94115)'s Avatar
    I suggest checking this thread out first:

    Also review other resourceful threads within this section:

    Just read up on the process of things and get a good understanding, it's pretty simple once you get familiar with it
    just to add on, I would say go to stock and then do the OTA update again. You do not seem to want to do anything other than get the camera working and it could have just been a bad update.
    05-11-2011 04:39 AM

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