06-24-2011 09:13 AM
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  1. Gamecock#AC's Avatar
    OTA update is supposed to be coming out today to fix missed calls. It's on Verizon's website.

    Doesn't make sense to be phasing out the Fascinate as they pushed it pretty hard, FINALLY, on mother's day. Typically, you can tell when they start dropping the price, which they haven't done yet. Still $199.99
    06-08-2011 10:33 PM
  2. Chewy1576's Avatar
    Received my replacement Fascinate today. Seems to be a lot better 3G wise. Probably going to leave it stock for a while unless I get tempted by CM7.
    06-09-2011 05:44 PM
  3. gypsy76#AC's Avatar
    I'm not kidding they said they could send me a like new Eris.........
    06-09-2011 06:22 PM
  4. atomD21's Avatar
    That doesn't really surprise me. Overall I've had good luck with Customer Service, but every once in a while you get the people who apparently have the cost of things taken out of their paycheck, or the completely clueless ones who don't know a Fascinate from a Razr... Sorry to hear about your horror story...
    06-09-2011 08:47 PM
  5. bswright#AC's Avatar
    They tried to offer me an Eris or Droid 1 as well. I told them they must think i'm crazy if i'm going to downgrade to a phone that was a year older than mine. Especially to the Eris that had far more issues than this phone.

    Sent from my SCH-I500 using Tapatalk
    06-09-2011 08:48 PM
  6. trigun123478's Avatar
    I went through 7 fascinates for a different reason.They finally cut me a break and gave me the droid inc 2 . Which is a great phone but now I would like to sell it, and get the charge.
    06-12-2011 10:21 PM
  7. MHB1638's Avatar
    Let me add my 2 cents...My wife and I both own Fascinates. I'm on Ed04 with 2.0 COM ROM. My wife is on ED01 with 1.3. Lately we have had horrible signal on both phones. We both have drop calls, and when I decided to return to stock and update to ED04 it took 3 hours to patch E28, another 4 hours to download DL09, I mean the list goes on and on. I might have the patches incorrect but it took my phone 1.5 days to download to ED04. I kept getting "server unavailable" or "network failure". We went to Verizon and they said call Tech support. Last night we called and spent an hour on call using her phone standing outside the house and my phone as the "tester". He did all kinds of tests and inputs from his end, and my signal stayed 1x 1-2 bars to 3G 1 bar. I never got anything better and I found out I have a Tower 2 miles away so I should have great signal. Long story short, Verizon has to follow a step-by-step procedure before they can swap phones, so they are sending me a free fascinate to TEST one of our phones and see if its a phone issue or our area. He (tech support) agreed with me that sending a 3rd fascinate to a house that operates 2 already probably won't change a thing, but he has to follow procedures. So, tomorrow we'll get our new phone tomorrow and probably end up calling tech support back and getting two different phones. Sorry to say but the fascinate lately has been a POS. Great screen, about it. So, we shall see.....
    06-13-2011 05:52 PM
  8. atomD21's Avatar
    It's so strange to see some of the absoulte horror stories out there with this phone. I suppose all phones have their issues, but mine and my wife's Fascinates have always run great, no matter what I did to them. I'm sorry to hear some of the problems people have been having...
    06-13-2011 10:10 PM
  9. seandm69's Avatar
    This thread is interesting, as i too am having issues just within the last 2 weeks. It started with me being unable to lock GPS until i get into town, where before i could get a lock at my house in minutes. Then all of a sudden pandora started to cut in and out for a few seconds and then eventually it became minutes on end, to the point where it is no longer even worth listening to.

    I am on Comm rom 2.0 and have been thinking of going back to stock just to see if i can get a lock. So today i tried on my wifes stock fascinate that is on DL04 and i could not even get a lock on hers. So it sounds like it is more of a verizon issue to me.
    06-19-2011 12:39 PM
  10. MHB1638's Avatar
    UPDATE: So its been awhile since I posted, I want to update everyone with what's been happening here. Verizon sent me a new Fascinate and it too was garbage. Drop calls, horrible service in my house and local area, you name it. Called Verizon back and was offered a substitute-Droid X2 or Incredible 2-we choose the Inc2. And its a big winner over the Fascinate. Screen to screen, the Samsung wins-but call quality and overall experience, the HTC kills it. No more drop calls, bluetooth works perfectly, I mean its so much a better phone. So, after some hassling with Verizon, they are sending me another Inc2 to replace my personal phone (my wife's was first).

    I was also told by Tier 2 support that last month Verizon was offering replacements of these phones left and right no questions asked....BUT!!!!! He said a NEW patch is coming out to address phone issues--DUE first week of JULY. This is his words, not mine. We all know its word of mouth for rumors and such, I'm just a messenger relaying what he told me. Its harder now to get replacements with this patch due out, so understand that.
    06-20-2011 08:36 PM
  11. Bitter13's Avatar
    I just spent 40 minutes with a tech AFTER a store tech told me to go home and call them and they would give me a replacement phone no questions asked.

    I was:
    - Missing Calls
    - Was getting 1 bar of 3G at the best of times (in Manhattan and Brooklyn)
    - No GPS
    - The phone was, at times on the internet,"spasming" and kept "going back" as if someone was continually pressing the back button.

    The whole thing was kinda frustrating but I can't get too upset cause it's the first issues I've ever had with a phone/VZW

    So here's the thing... I'm rooted running superclean rom. Is there a particular thread about how to prep your rom'd phone before sending it back to VZW?
    06-20-2011 09:49 PM
  12. tykesan's Avatar
    I also got them to give me a dinc2 also but it is a like new refurb! Is that what they gave u also?
    06-20-2011 11:34 PM
  13. Bitter13's Avatar
    Nope I was told that the are sending me a refurb Fascinate... which is fine by me as long as it works.
    06-21-2011 12:29 AM
  14. MHB1638's Avatar
    Nope I was told that the are sending me a refurb Fascinate... which is fine by me as long as it works.
    This is step one in their procedures...trying a new device to "see" if this fixes the issue. My family went through this. I've been fighting Verizon on this since June 10th I think. Anyways, like I said previously, Verizon has a planned patch coming out next month to fix call quality on these phones.
    06-21-2011 03:15 AM
  15. papa54's Avatar
    I went through 7 fascinates for a different reason.They finally cut me a break and gave me the droid inc 2 . Which is a great phone but now I would like to sell it, and get the charge.
    i called got a guy in Pheonx and he said that i was in a bad connection area... i explained everything had worked before and now all has gone to pot.. i ask about a swap and that was a no go because i was in an area where service was skimpy at best.. Soooooooooooooooooooooo..
    I tried....
    06-21-2011 07:43 PM
  16. Landshark's Avatar
    I just spent 40 minutes with a tech AFTER a store tech told me to go home and call them and they would give me a replacement phone no questions asked.

    I was:
    - Missing Calls
    - Was getting 1 bar of 3G at the best of times (in Manhattan and Brooklyn)
    - No GPS
    - The phone was, at times on the internet,"spasming" and kept "going back" as if someone was continually pressing the back button.

    The whole thing was kinda frustrating but I can't get too upset cause it's the first issues I've ever had with a phone/VZW

    So here's the thing... I'm rooted running superclean rom. Is there a particular thread about how to prep your rom'd phone before sending it back to VZW?
    Flash this in ODIN:
    http://adrynalyne.us/files/stuff/CI5...ECLAIR.tar.md5

    then let the phone OTA up to ED04. Good to go.
    Bitter13 likes this.
    06-21-2011 08:14 PM
  17. bswright#AC's Avatar
    I went into verizon the other day for the 3rd time trying to get my sf replaced. This time I was there for no more than 5 min. They overnighted me this refurb, great quality with no complaints. I just think its funny they went from its not the phone, then ok it is the phone but we can only give you a d1 or eris, then yes we'll get you a new one tomorrow. Happy with results, disappointed in process.

    Sent from my SCH-I500 using Tapatalk
    06-24-2011 09:13 AM
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