12-29-2011 11:21 AM
47 12
tools
  1. KarbonKopy's Avatar
    So my one week old phone has a cracked screen that doesnt work. Odd thing is it wasn't dropped and was just in my pocket. Used it before dinner then had phone in pocket during dinner. Go outside and when I get in the car and take out my phone....cracked screen. I honestly have no idea how in the world that happened (nothing in the pocket but the phone).

    I fortunately bought insurance for the phone 2 days ago before this happened and was told it was live right away. Do I need to wait to take it to a Verizon store or can I go right away?
    12-24-2011 09:57 AM
  2. mclarryjr's Avatar
    You can make an insurance claim on it now and shouldn't have any problems, you might want to try Verizon first and just maybe they would get you a replacement. Normally Verizon would just have you contact the insurance company but being so new I would give it a shot.
    12-24-2011 10:01 AM
  3. KarbonKopy's Avatar
    Yeah i heard something about going to Verizon and paying 100 bucks or so...might be my best for a better replacement.
    12-24-2011 10:07 AM
  4. bignaz's Avatar
    Any pics of it? Wounder is the fortafied glass they used is carp like i expected since they dident go with Gorilla glass.Dont think the company they went with has as high of quality standards as Corning.

    Also do you carry the phone with the screen in facing
    your body or out?
    12-24-2011 10:20 AM
  5. Cigar-Junkie's Avatar
    I am betting your a back pocket carrier.

    Sent from my Galaxy Nexus using Tapatalk
    12-24-2011 10:23 AM
  6. KarbonKopy's Avatar
    I will take some pixs and post them...screen is facing tward my leg in cae I bump. Had a screen protector on it as well but no case. Front right pocket carrier
    12-24-2011 10:24 AM
  7. raremage's Avatar
    Ugh. The original Palm Pres had a rash of cracked screens reported from the pressure created when someone carrying the phone in a front pocket sat down. Theory was the pressure on the phone created by something like tighter jeans "flexed" the phone just enough to create pressure and crack the screen.

    Given the additional length of the Nexus, it seems reasonable that there would be more pressure created to flex the phone.

    If this turns out to be an issue, it would suck. Hopefully it's just a one-time bit of bad luck rather than an inherent weakness in the screen / screen design.
    12-24-2011 10:29 AM
  8. KarbonKopy's Avatar
    Here is a pic of the screen
    12-24-2011 10:31 AM
  9. mclarryjr's Avatar
    Here is a pic of the screen
    ouch
    12-24-2011 10:34 AM
  10. crzycrkr's Avatar
    Any pics of it? Wounder is the fortafied glass they used is carp like i expected since they dident go with Gorilla glass.Dont think the company they went with has as high of quality standards as Corning.

    Also do you carry the phone with the screen in facing
    your body or out?
    The glass on the device is fine. Most are having no problems. The "rash" of complaints about scratches happen with every new phone, including ones with gorilla glass.

    Sucks about the crack, but I'm willing to bet you crouched or bent in a way that tightened up you front pocket and torqued the phone enough that the screen cracked. One of the hazards of a huge screen and a thin phone. Good luck with the replacement.
    12-24-2011 10:35 AM
  11. NewAge's Avatar
    Sorry to see that! I've always called in for replacements. Verizon will direct you to asurion who will send out a new phone and a package to send back old one. Don't return the battery or charger, headphones etc. I had to pay $99 but the phone was lost, if you turn in I think that $99 is reduced. Let us know what you do and how it goes!
    12-24-2011 10:39 AM
  12. KarbonKopy's Avatar
    Yeah I was struggling to think of when I might of tweaked it myself. Was pretty pissed to say the least. After the fact one of my concerns is that I just got the insurance on it and didnt want to look bad because I had just gotten it
    12-24-2011 10:39 AM
  13. JoeNM84's Avatar
    I'd go to Verizon and tell them it broke just from being in your pocket like any other phone would be. I think that should be covered under warranty under normal use. as long as there is no signs of damage from a drop or anything I don't see why they would disagree.
    12-24-2011 10:46 AM
  14. revickulous2001's Avatar
    The insurance plans for these phones aren't the $100 plans anymore. It's gonna run you closer to $170 if you can't get Verizon to trade you straight for it since it's so new.

    If you have to file an extended warranty claim, the Verizon rep at the store would likely just go into the back and give you a brand new one (if they have it in stock) instead of issuing you a refurb. Nevertheless, their new plans are pretty expensive.
    12-24-2011 10:47 AM
  15. KarbonKopy's Avatar
    =JoeNM84;1510737]I'd go to Verizon and tell them it broke just from being in your pocket like any other phone would be. I think that should be covered under warranty under normal use. as long as there is no signs of damage from a drop or anything I don't see why they would disagree.
    Thought about trying that. There is no damage on the phone at all as its never been dropped but something tells me they wouldn't believe me anyways.
    12-24-2011 10:54 AM
  16. Z Fury's Avatar
    Thought about trying that. There is no damage on the phone at all as its never been dropped but something tells me they wouldn't believe me anyways.
    They won't. Too many people try to game the system - they are too jaded to believe someone who is being honest. Good luck.
    12-24-2011 10:59 AM
  17. Gekko's Avatar
    Thought about trying that. There is no damage on the phone at all as its never been dropped but something tells me they wouldn't believe me anyways.
    you have nothing to lose by asking. be polite, professional, but firm. make your case and ask for what you want and what you think is fair. otherwise - just use the insurance.

    you might want to get a case on that puppy (the replacement) asap. the otterbox defender looks good - sans cheesy belt clip. it should give you good drop protection AND some flex protection - and it appears that flex was the culprit here.

    good luck!
    12-24-2011 11:04 AM
  18. KarbonKopy's Avatar
    Even though its only been a few days with the insurance you think its ok? Def getting a case this time for sure.
    12-24-2011 11:06 AM
  19. moosc's Avatar
    Hmm no this is not a iphone so deductiable is $100
    The insurance plans for these phones aren't the $100 plans anymore. It's gonna run you closer to $170 if you can't get Verizon to trade you straight for it since it's so new.

    If you have to file an extended warranty claim, the Verizon rep at the store would likely just go into the back and give you a brand new one (if they have it in stock) instead of issuing you a refurb. Nevertheless, their new plans are pretty expensive.
    12-24-2011 11:29 AM
  20. bignaz's Avatar
    The glass on the device is fine. Most are having no problems. The "rash" of complaints about scratches happen with every new phone, including ones with gorilla glass.

    Sucks about the crack, but I'm willing to bet you crouched or bent in a way that tightened up you front pocket and torqued the phone enough that the screen cracked. One of the hazards of a huge screen and a thin phone. Good luck with the replacement.
    Personaly i never had any issues with gorilla glass. I droped a phone from about 6feet onto cement and it landed face down and the glass was fine. My Evo 3D never had a screen protector on it and there's not one scratch on the screen. From personal experience the glass on the gnex is inferior to corning's glass. That being said my gnex is also scrachless but that's had a invisashild and the screens never been touch without a invisashiled on it.

    I really hope you just got a lemon for a screen. The screen should not break like it did on your phone.
    12-24-2011 11:42 AM
  21. S281's Avatar
    oh no, i wonder if this is gonna become an issue with the phone. A couple other forums i was on, people have been reporting cracked screens as well, with no damage to the phone.
    12-24-2011 11:56 AM
  22. crzycrkr's Avatar
    Personaly i never had any issues with gorilla glass. I droped a phone from about 6feet onto cement and it landed face down and the glass was fine. My Evo 3D never had a screen protector on it and there's not one scratch on the screen. From personal experience the glass on the gnex is inferior to corning's glass. That being said my gnex is also scrachless but that's had a invisashild and the screens never been touch without a invisashiled on it.

    I really hope you just got a lemon for a screen. The screen should not break like it did on your phone.
    Plenty of gorilla glass screens have scratches. Scratch threads pip up with every phone. I've had gorilla glass phones that have gotten scratches. The bigger problem is that most don't realize just how easy it is to scratch any screen. Its not keys that you need to worry about, its any random dust, sand, or dirt. Things that are around you all the time. Things that can easily be on your hands or in your pockets. They people that realize this understand that it doesn't matter how careful you think you are, the odds are that sooner or later you're going to scratch the screen. High quality screen protectors like Steinheil's are totally clear and feel just like the glass. No reason not to use them for protection. Many people hate screen protectors because they are so used to seeing the crappy ones like Zagg's that are thick and sticky and have orange peel
    12-24-2011 12:04 PM
  23. SHWELL's Avatar
    Your concern over how soon after adding thei nsurance is a non issue. It is effective at the time of signing up, and there is no "Too soon"...

    I had my OG X stolen 12 hours into ownership, and was sent a replacement after paying the deductable. No questions asked. They cannot deny you. You really shouldnt be worried since you will be sending in the broken one.
    12-24-2011 12:31 PM
  24. crzycrkr's Avatar
    I'll be honest, if you're going to file an insurance claim, claim it lost/stolen. Keep it and use it for spare parts/music player/around the house internet device.
    12-24-2011 12:45 PM
  25. Gekko's Avatar
    Plenty of gorilla glass screens have scratches. Scratch threads pip up with every phone. I've had gorilla glass phones that have gotten scratches. The bigger problem is that most don't realize just how easy it is to scratch any screen. Its not keys that you need to worry about, its any random dust, sand, or dirt. Things that are around you all the time. Things that can easily be on your hands or in your pockets. They people that realize this understand that it doesn't matter how careful you think you are, the odds are that sooner or later you're going to scratch the screen. High quality screen protectors like Steinheil's are totally clear and feel just like the glass. No reason not to use them for protection. Many people hate screen protectors because they are so used to seeing the crappy ones like Zagg's that are thick and sticky and have orange peel
    i would love to see a clear picture of scratches on Gorilla Glass or other equivalent screens. i have yet to see one.
    12-24-2011 01:15 PM
47 12
LINK TO POST COPIED TO CLIPBOARD