Hello everyone, I'm new here, and unfortunately I'm having a problem with my GN. I unplugged my phone this morning and headed off to work like normal. About an hour later when I was sitting at my desk, I noticed my battery life was down to 35%. I plugged it into my computer via USB and noticed it wasn't really charging. If I didn't use the phone, the battery life would stay pretty constant, or increase about 1% over 1-2 hours. If I used my phone to text, the battery life was actually draining. I noticed the top of the phone around the camera was also getting pretty warm. I left my phone plugged in throughout the day, and it still drained to about 21% when I left work.
I got home, swapped batteries to see if it was a battery issue, but it was happening with each of my batteries. I then did a factory restore on the phone to see if it would fix things, and that didn't help either.
What could be going on with my phone? Could the processor be running in the background and draining the batter this quickly? If I leave the phone sitting on the table (screen off) the battery will still drain 5% in about 10-15 minutes, something isn't right here. Is a trip to Verizon going to have to be the answer?
Thanks, everyone; I appreciate the help.
I got home, swapped batteries to see if it was a battery issue, but it was happening with each of my batteries. I then did a factory restore on the phone to see if it would fix things, and that didn't help either.
What could be going on with my phone? Could the processor be running in the background and draining the batter this quickly? If I leave the phone sitting on the table (screen off) the battery will still drain 5% in about 10-15 minutes, something isn't right here. Is a trip to Verizon going to have to be the answer?
Thanks, everyone; I appreciate the help.