Johnly
Retired Moderator
And that is what's happening now. Just look at some of the comments in this thread: 'Oh well, it's just $30'....'Verizon is taking a huge loss, they need to do this'.... 'Stop whining'.... 'If you don't like it go somewhere else'....
When consumers get complacent, it gives big business free reign to charge more without doing anything. This isn't a small incremental fee, IT'S $30.00! Next will come mandatory data caps, than they will re-jigger the pricing structure to their benefit, then the subsidized price for the phone will magically increase again, then another post-post 9/11 fee.... WHEN DOES IT STOP???? Answer: Never. As long as we continue to take the casual, capitulating "bend over and take it" armchair stockholder approach.
Exactly, the complacent people that say Verizon don't care, don't listen, just get used to it, should have to pay every fee known to mankind. FACT is Verizon cares about its customer base. They have bent over backwards to keep me satisfied on a few occasions and I saved hundreds of dollars using my voice and knowing Verizon values me as a consumer.
Sad day indeed when people bend over and take it, and even worse, from their chair tell others to do the same and just take It because it is a nessesity of the CORP and the customers voice doesn't matter. I mean this on a fundamental level, people that think clients don't have a voice, or that it doesn't matter, or that they need to become market analyst to compensate....are dead wrong.
I have worked for some awesome companies, and they are of the philosophy that the customer is always right. If I walk into a Verizon store and upgrade today and Verizon explains the value of the fee well enough for me to believe it is needed for my good service and that the fee is a nessesity, so be it. I think we all agree it is the principal here, not the subject matter. Nothing wrong with thoughtful inquiry.