Just got a replacement nexus because the last one had some serious charging issues and the screen has a extremely purple tint to it. more so then my old one ever did. Ill be taking it to the verizon store tomorrow. its simply not acceptable.
Just got a replacement nexus because the last one had some serious charging issues and the screen has a extremely purple tint to it. more so then my old one ever did. Ill be taking it to the verizon store tomorrow. its simply not acceptable.
You will find that most replacements are disappointing. I went through 12 tbolts and when you do get that great replacement make sure you take care of like your life is on the line because I might be another 12 phones before the next good replacement
Sent from my Jelly bean powered Galaxy Nexus
All Verizon gnex are garbage
My personal view is that the customer service is more worth it then the Verizon service.
I seem to be one of the lucky few but I have always had a great experience with Verizon Customer Service. The issues I spoke about regarding my replacement phones were because of phones provided by Asurion which Verizon customer service had helped me prove to Asurion that they were sending out bad replacements.
I rec'd a warranty replacement yesterday after my GNex wouldn't hold a 4G signal or stay connected to my office WiFi, with lotsa grey bars and data loss when switching between 3G and 4G. The replacement is from Korea, IMM76Q, 1515.09, PRL 15130. Works great, absolutely no scratches on the screen, no sign of use under the back cover; I consider myself lucky!
The key here is I515.09. Most effected units are I515.10 (newer hardware revision). This hardware revision was released after or during the 4.0.4 software update which included radio software built around the earlier hardware specifications. There is a lte radio software/hardware incompatibility issue that causes the radios to reset, causing that 30-45 second loss of all signal. To confirm this, go into settings under wireless networks/more/mobile networks/network mode and select cdma instead of lte/ctma, taking lte completely out of the equation. You'll see no more data drops at all at the cost of 4G speeds. But it will confirm its a lte radio issue. Verizon needs to update the radio software to accommodate the newer hardware revision, plain and simple. However, their customer service would rather tell you that your issue is something they don't hear about much, and to factory reset the device.I rec'd a warranty replacement yesterday after my GNex wouldn't hold a 4G signal or stay connected to my office WiFi, with lotsa grey bars and data loss when switching between 3G and 4G. The replacement is from Korea, IMM76Q, 1515.09, PRL 15130. Works great, absolutely no scratches on the screen, no sign of use under the back cover; I consider myself lucky!
The key here is I515.09. Most effected units are I515.10 (newer hardware revision). This hardware revision was released after or during the 4.0.4 software update which included radio software built around the earlier hardware specifications. There is a lte radio software/hardware incompatibility issue that causes the radios to reset, causing that 30-45 second loss of all signal. To confirm this, go into settings under wireless networks/more/mobile networks/network mode and select cdma instead of lte/ctma, taking lte completely out of the equation. You'll see no more data drops at all at the cost of 4G speeds. But it will confirm its a lte radio issue. Verizon needs to update the radio software to accommodate the newer hardware revision, plain and simple. However, their customer service would rather tell you that your issue is something they don't hear about much, and to factory reset the device.
If they send me a replacement Nexus and I give my current Nexus back to them, does it have to be in perfect condition? What if the screen is scratched? Will they charge me even though they are giving me a replacement?
:I've seen i515.10 before the official 4.0.4 OTA. Notice this post from January .
The point is still the radio software isn't optimized for the newer hardware revision. Which is why devices with baseband I515.09 aren't suffering this data drop issue. What baseband do you have?