01-01-2014 06:14 PM
26 12
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  1. took2089's Avatar
    So last week my rooted note 2 suddenly died on me. I tried a few ways to get it back working (flashing to stock with Odin, ADB, different pcs, USB cables and ports etc) but my phone just couldn't communicate with any computer. So this morning I sent it to samsungs repair center. I'm just wondering what to expect. Will they see it's rooted and therefor it would be an out of warranty repair? Would that be the case if they only have to reflash the system ? Is it possible it's just needing a reflash or would this more likely be SDS and need a new Emmc chip/main board? Is it possible that the charging port went bad instead? What type of cost am I looking at? Anyone who's done a repair at samsung for this reason or similar. Thanks !


    Some history: only could get into download mode and not recovery. When I power on it stays at the samsung text. When I try to charge it stays at the battery symbol and clear circle.

    Let me know if you need any more info!


    Sent from my iPhone using Tapatalk
    12-16-2013 02:14 PM
  2. viper31573's Avatar
    dont quote me for truth, however its my understanding that samsung wont void your warranty solely based on your phone being rooted. if you rooting the phone broke the phone then they would likely void warranty. if the charging port is bad they wouldnt. again i have no personal experience, but thats my understanding. i could be wrong
    12-16-2013 08:56 PM
  3. ejb1013's Avatar
    Check this thread. Sounds like the same thing I went through. If so there is hope for you.


    ***EDIT ... I just reread your post and saw you already sent it in ... my thread wont help now but its still good info. Sorry.
    12-17-2013 11:08 AM
  4. Jude526's Avatar
    Phone has a 1 yr mfg warranty. Could had gotten replacement from Verizon

    Sent from my SCH-I605 using AC Forums mobile app
    12-19-2013 11:29 PM
  5. took2089's Avatar
    Phone has a 1 yr mfg warranty. Could had gotten replacement from Verizon

    Sent from my SCH-I605 using AC Forums mobile app
    Even if it was bought through swappa.com?


    Sent from my iPhone using Tapatalk 2
    12-19-2013 11:31 PM
  6. skey's Avatar
    What kind of warranty does Verizon give. My daughters note 2 just died and it is only 6 months old, It just went black and will not boot up. they want to send a reconditioned replacement. Is that all you can expect?
    12-20-2013 06:39 PM
  7. viper31573's Avatar
    Yes Verizon only sends out reconditioned phones for warranty

    Sent from my SCH-I605 using Tapatalk
    12-24-2013 09:54 AM
  8. Kelly Kearns's Avatar
    What kind of warranty does Verizon give. My daughters note 2 just died and it is only 6 months old, It just went black and will not boot up. they want to send a reconditioned replacement. Is that all you can expect?
    All of the companies give refurbished phones as replacements. Some of them h have never been activated, just returned after they were bought.
    12-24-2013 10:06 AM
  9. took2089's Avatar
    Does anyone know how much an out of warranty repair on a note 2 be for either replacing the EMMC chip or main board? Thanks for your help !!


    And is it samsung policy that if it's found to be rooted it cannot be touched by samsung for even an out of warranty repair ?

    Sent from my iPhone using Tapatalk
    12-26-2013 09:10 PM
  10. Kelly Kearns's Avatar
    Does anyone know how much an out of warranty repair on a note 2 be for either replacing the EMMC chip or main board? Thanks for your help !!


    And is it samsung policy that if it's found to be rooted it cannot be touched by samsung for even an out of warranty repair ?

    Sent from my iPhone using Tapatalk
    Samsung can tell you on the phone. Also if something like the chip or board has to be replaced, they are going to replace it and not even check to see if it is rooted. They are going to reflash the phone. If you send your phone in for replacement of the screen, they reflash. They reflash no matter what the repair is.

    Call Samsung, tell them the problems you are having, don't mention root, they will give you a cost, send you a shipping label and you pay before you send your phone in.
    12-27-2013 11:11 AM
  11. took2089's Avatar
    Samsung can tell you on the phone. Also if something like the chip or board has to be replaced, they are going to replace it and not even check to see if it is rooted. They are going to reflash the phone. If you send your phone in for replacement of the screen, they reflash. They reflash no matter what the repair is.

    Call Samsung, tell them the problems you are having, don't mention root, they will give you a cost, send you a shipping label and you pay before you send your phone in.
    I've already talked to Samsung on several occasions and have sent in my phone. They are in the process of sending the phone back to me and has refused to repair it because it is rooted. I have called on two occasions yesterday and both reps stated to me that they cannot fix it because it is rooted. They said it was "beyond economical repair". First rep talked to they tried to reflash it but that failed. I specifically asked second rep if they could change main board since it seems to be an software issue that can't be fixed without an hardware repair (change EMMC chip/mainboard) Second rep said they can't even touch the phone for repair as Samsung won't fix a phone that has been modified in any way (rooted). I am at a loss as to what to do next outside of just moving on and buying either another note 2 or note 3. Any suggests would be appreciated. Is there someone else who can fix my phone? Thanks !


    Sent from my iPhone using Tapatalk
    12-27-2013 11:30 AM
  12. Kelly Kearns's Avatar
    Hmmm..That's unusual, everyone that bricked their phone always just sent it in.

    You might find more help on xda forums with fixing it. Also, if you are still on contract, many companies will let you upgrade early, not too early, but early if you have an account in good standing. Note 2 should be less expensive now that the Note 3 is out. You might can find a good price on a local Craig's List..but there are risks with that.

    Something I just saw, don't know anything about it at all..

    http://pegasusbox.com/

    You might want to Google "Samsung phone repair"and see if you can find anything.
    12-27-2013 11:48 AM
  13. took2089's Avatar
    Hmmm..That's unusual, everyone that bricked their phone always just sent it in.

    You might find more help on xda forums with fixing it. Also, if you are still on contract, many companies will let you upgrade early, not too early, but early if you have an account in good standing. Note 2 should be less expensive now that the Note 3 is out. You might can find a good price on a local Craig's List..but there are risks with that.

    Something I just saw, don't know anything about it at all..

    http://pegasusbox.com/

    You might want to Google "Samsung phone repair"and see if you can find anything.
    Thanks for your help. I've already been on xda as I frequent that site often and have tried every step to fix it myself but my phone won't even communicate with any computer. I've also called samsung just now and the rep said the same thing that they can't fix it because rooting it caused the issue. I am not on contract currently as I bought the note 2 via swappa.com to preserve my unlimited data. (I take that back. I am under contract until March 2014 but it was purchased via swappa). I may try the repair company posted. by OP in a post on xda I believe located in UK.


    Post from XDA referencing repair company

    http://forum.xda-developers.com/show....php?t=2093599


    Sent from my iPhone using Tapatalk
    12-27-2013 11:57 AM
  14. Kelly Kearns's Avatar
    Well I if your contract is until Match 2014, for many companies, they will allow an upgraded 3 months before the contract runs out, I can 6 months before my contract runs out at AT&T. Might be cheaper to just upgrade and get a new phone.
    12-27-2013 12:10 PM
  15. took2089's Avatar
    Well I if your contract is until Match 2014, for many companies, they will allow an upgraded 3 months before the contract runs out, I can 6 months before my contract runs out at AT&T. Might be cheaper to just upgrade and get a new phone.
    But if I upgrade I will lose my unlimited data. I may just get a new phone using alternate upgrade method but I'm going to send my phone to another repair center to see if they will fix it at cost to me first. I just don't get Samsung at all.


    Sent from my iPhone using Tapatalk
    12-27-2013 04:55 PM
  16. Kelly Kearns's Avatar
    Hmmm..I never lost my no longer offered options when I upgrade with AT&T..
    12-29-2013 07:35 PM
  17. took2089's Avatar
    Hmmm..I never lost my no longer offered options when I upgrade with AT&T..
    Because Att allows you to upgrade and keep your grandfathered plan but verizon doesn't.


    Sent from my iPhone using Tapatalk
    12-29-2013 08:49 PM
  18. DayThyme's Avatar
    Even if it was bought through swappa.com?
    I believe the warranty transfers to a new owner, but the start date of the 1 year warranty is from the date of purchase of the original owner.
    12-29-2013 09:49 PM
  19. dpham00's Avatar
    I believe the warranty transfers to a new owner, but the start date of the 1 year warranty is from the date of purchase of the original owner.
    Warranty is technically for the original owner only for most devices (check the warranty brochure that came with your phone for the specific terms). Sometimes warranty may be honored for secondary owners but they are not legally required to do so

    Link to Verizon Samsung Galaxy Note II manual
    http://m.samsung.com/us/support/owne...SCH-I605TSAVZW




    Sent from my Verizon Samsung Galaxy Note 3
    12-30-2013 01:16 PM
  20. DayThyme's Avatar
    Warranty is technically for the original owner only for most devices (check the warranty brochure that came with your phone for the specific terms). Sometimes warranty may be honored for secondary owners but they are not legally required to do so
    GTK, apple does honor the warranty if you sell the device.
    12-30-2013 01:35 PM
  21. dpham00's Avatar
    GTK, apple does honor the warranty if you sell the device.
    That is correct. Apple doesn't have the same first purchaser clause that many other companies have.



    " WHAT IS COVERED BY THIS WARRANTY?
    Apple Inc. of One Infinite Loop, Cupertino, California, U.S.A. 95014 (Apple) warrants the Apple-branded iPhone, iPad or iPod hardware product and accessories contained in the original packaging (Apple Product) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period")."

    Sent from my Verizon Samsung Galaxy Note 3
    12-30-2013 03:20 PM
  22. dpham00's Avatar
    More details if interested.

    To note, I have read that some where able to get warranty service even though they weren't the original purchaser. While this may be the case, just beware that they may deny you if they decide to follow their rules to the letter.

    Sent from my Verizon Samsung Galaxy Note 3
    Attached Thumbnails Sent to repair by samsung. What to expect ?-uploadfromtaptalk1388439023689.jpg  
    12-30-2013 03:30 PM
  23. Kelly Kearns's Avatar
    Because Att allows you to upgrade and keep your grandfathered plan but verizon doesn't.


    Sent from my iPhone using Tapatalk
    Well that sucks.
    12-30-2013 03:56 PM
  24. dpham00's Avatar
    Well that sucks.
    Att chose to let people keep unlimited data on upgrades but they throttle after 5gb. Also they don't let you officially use your phone as a hotspot if you have the unlimited data plan. Verizon on the other hand doesn't throttle and allows for the unlimited hotspot plan, but doesn't let you keep unlimited on subsidized upgrade, although you can use a one of the loopholes to keep unlimited.

    Sent from my Verizon Samsung Galaxy Note 3
    12-30-2013 04:04 PM
  25. nlitenme's Avatar
    The town that I just moved from had a small shop that fixed all kinds of mobile devices. You may want to look around for a place like that.

    Sent from T4 in my N2
    12-30-2013 05:19 PM
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